A list containing the majority of Internet Explorer, Firefox and Chrome related support articles collated to make this page a one stop place for you to search for and find information regarding any issues you have with the product and its related dependencies.
The page is updated daily with new support articles and information. Articles will change from time and if information here is outdated or incorrect please let me know using the comments. Links may also expire or change so if you find broken links, please again let me know. For each issue, known product versions affected are recorded however that does not mean product versions that aren’t listed are not affected.
There is a search box that you can use if looking for a specific fault. For example if you have an error code or error message, use that to perform a search. You can also use your browsers search feature which will perform a search against the whole page based on the words you enter.
Internet Explorer, Firefox, Chrome:
| wdt_ID | Brief Description of Issue | Brief Description of Fix | Applicable Product Versions Affected (if known) | Link to supplemental Support Article(s) |
|---|---|---|---|---|
| 1 | When launching a published desktop you may receive "Unknown Client Error 1110". This only seems to happen when launching the desktop from Firefox. | What happens is Receiver is re-using an .ica file from the previous session. As a workaround you could save the ICA file to disk every time prior to launching it or delete the previous ICA files from temporary folders. A fix for this issue will be released in Receiver for Windows 4.11. | Mozilla Firefox. | https://support.citrix.com/article/CTX227354 |
| 13 | Workspace Control reconnects to only one application session instead of all the disconnected sessions. | This issue currently exists when using Chrome to access Receiver for Web. You must manually click on each disconnected application. | Citrix StoreFront 3.12 and Google Chrome. | |
| 2 | If you log on to SharePoint 2013 through Clientless VPN, you cannot use Internet Explorer to open a Word ".doc" document. | This is a known issue. Use Firefox or Chrome. | NetScaler 11.1.53.11 and still exists in 12.0.53.6 (August 2017). | |
| 3 | If you log on to SharePoint through Clientless Access, you cannot add a new item to the calendar if using Internet Explorer. | Use Firefox or Chrome. | NetScaler 12.0.41.16. | |
| 4 | When using Firefox v51 and later, the NetScaler EPA and VPN plugins do not launch. | This is due to Firefox dropping NPAPI plugin support. This has now been resolved in NetScaler 12.0.51.24. | ||
| 5 | Citrix Receiver can not be detected when browsing to the NetScaler Gateway portal and using the latest versions of Firefox. | Firefox dropped support for NPAPI plugins which causes this issue. This is now resolved in NetScaler 11.1.55.10 and 12.0.51.24 builds. | ||
| 6 | EPA scans fail occasionally with Safari or Firefox web browsers and display error "3006". | Install the NetScaler Gateway plug-in on the client machines before EPA scans are performed. | https://support.citrix.com/article/CTX127026 | |
| 7 | Unable to launch applications from NetScaler Gateway using Google Chrome if "Client Selective Trust (CST)" is enabled. | This is a known issue. Follow the steps from the CTX article to configure Google Chrome so that you can access resources via NetScaler Gateway with CST enabled. | Google Chrome. | https://support.citrix.com/article/CTX221662 |
| 8 | After switching off Client Choices, users are still asked to make a selection. | This was an issue with Internet Explorer Enterprise Mode. | ||
| 9 | Internet Explorer 8 does not display the NetScaler Gateway portal correctly when the portal theme is set to "Default", "Greenbubble" or "X1". | This is a known issue and a bug "ID 669942" is currently open. | https://support.citrix.com/article/CTX227539 | |
| 10 | When launching a desktop or application using Firefox v54 or later through Receiver for HTML5 you receive a black screen on launch. | Disable "webgl" in Firefox or else disable "webgl" using the "configuration.js" file found on StoreFront. | Firefox 54. | https://support.citrix.com/article/CTX225989 |
| 11 | Internet Explorer and Firefox can print to the Citrix PDF Printer fine however Chrome v57 prints a blank document. | Upgrade to Receiver for HTML5 2.4. | Receiver for HTML5 2.4 and Chrome 57. | https://support.citrix.com/article/CTX223510 |
| 12 | You can only start one instance of an application in Receiver for HTML5. | Use Chrome or Firefox. This is currently a limitation with IE and Safari browsers. | Internet Explorer and Safari. | https://support.citrix.com/article/CTX223569 |
| 14 | A "1030" error occurs when connecting to a Remote PC connection. | Turn off the proxy in Internet Explorer or set "ProxyType" to "None" in default.ica. McAfee Web Gateway was configured as a proxy on the client. This was blocking the ICA connection request from reaching the VDA. This issue could be caused by other proxies too. | https://support.citrix.com/article/CTX226744 | |
| 15 | As a user logs off a published Internet Explorer, the session remains active in the back-end. | This can be caused by one of the Internet Explorer processes created for ACR (Automatic Crash Recovery) hanging. You can force Internet Explorer to execute a single process by setting the "TabProcGrowth" string to "0" in registry. | https://support.citrix.com/article/CTX224600 | |
| 16 | When connecting to a published desktop from Mozilla Firefox you receive "The connection to ... failed with status (Unknown client error 0)" or "Unable to launch your application. Contact your help desk with the following information: Cannot connect to the Citrix XenApp Server. The Citrix SSL server you have selected is not accepting connections". | Download Firefox 53.067 64-bit. It seems that the 32-bit version of Firefox 52.0.2 is not working and causing these errors. | Citrix XenDesktop 7.12 and Mozilla Firefox. | https://support.citrix.com/article/CTX222961 |
| 17 | On 64-bit Firefox browsers with the "Electrolysis" or "e10s" feature enabled, unexpected terminations occur. | Upgrade to XenApp or XenDesktop 7.14 to resolve the Firefox terminations or contact Citrix Support for a private fix for older builds. You could also disable Citrix API hooks for Firefox. To resolve Chrome, create an "ExcludedImageNames" string with value "chrome.exe,nacl64.exe". | Citrix XenApp 6.5, XenApp 7.x or XenDesktop 7.x. | https://support.citrix.com/article/CTX224067 |
| 18 | After upgrading to Firefox 52 you can no longer launch applications. | NPAPI plugin support was removed in Firefox 52. You can either use an extended support release for Firefox 52. Alternatively StoreFront 3.8 and 3.9 can be edited to enable Citrix Receiver launcher as a workaround. StoreFront 3.11 enabled Citrix Receiver launcher by default. | https://support.citrix.com/article/CTX221551 | |
| 19 | Google Chrome does not detect an installed copy of Receiver on the client and applications launch using Receiver for HTML5. | Unload the IE extension if loaded, clear out the browsing history or else reinstall Chrome. | Google Chrome. | https://support.citrix.com/article/CTX218770 |
| 20 | Internet Explorer in a published desktop cannot load a certain website. | In this case the website was flash enabled and flash redirection was not fully configured on the thin client. | ||
| 21 | Chrome as a published application uses the Virtual Apps server time rather than the user's session time. | Use parameters --js-flags="--no-icu-timezone-data" when publishing Chrome. This issue will be resolved in an upcoming version of Chrome. | Google Chrome. | https://discussions.citrix.com/topic/400514-google-chrome-time-zone/ |
| 22 | Google Chrome does not refresh when maximized inside a virtual desktop. | Disabling the "Viz Display Compositor (OOP-D)" flag in Chrome has solved the issue. | Google Chrome. | https://discussions.citrix.com/topic/401182-display-refresh-issue-with-chrome-and-vda-715/ |
| 23 | Google Chrome hangs in an ICA session. | This was caused by WEM CPU clamping, which was removed to resolve the issue. | https://support.citrix.com/article/CTX249955 | |
| 24 | Single sign-on does not work from Firefox. | Using the "about:config" section of Firefox allows you to confiure Integrated Windows Authentication. Unlike Chrome which shares Internet Explorer's IWA settings, Firefox has its own settings. | Mozilla Firefox. | https://support.citrix.com/article/CTX253789 |
| 25 | With Chrome extensions forced to install via Group Policy, the extensions do not install when launching Chrome from the Start Menu, but do when launching Chrome via PowerShell. | The "AppData\Local\Temp" folder does not appear to be getting created at login on Windows 10 1903 running VDA 1903. | https://discussions.citrix.com/topic/403307-weird-chrome-issue-with-force-installing-extensions/ | |
| 26 | When trying to launch a published application or desktop, nothing happens. The resources do launch when using "InPrivate Browsing". | Clearing out the entire Browsing History solved this issue. |
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