A list containing the majority of Internet Explorer, Firefox and Chrome related support articles collated to make this page a one stop place for you to search for and find information regarding any issues you have with the product and its related dependencies.
The page is updated daily with new support articles and information. Articles will change from time and if information here is outdated or incorrect please let me know using the comments. Links may also expire or change so if you find broken links, please again let me know. For each issue, known product versions affected are recorded however that does not mean product versions that aren’t listed are not affected.
There is a search box that you can use if looking for a specific fault. For example if you have an error code or error message, use that to perform a search. You can also use your browsers search feature which will perform a search against the whole page based on the words you enter.
Internet Explorer, Firefox, Chrome:
| wdt_ID | Brief Description of Issue | Brief Description of Fix | Applicable Product Versions Affected (if known) | Link to supplemental Support Article(s) |
|---|---|---|---|---|
| 1 | When launching a published desktop you may receive "Unknown Client Error 1110". This only seems to happen when launching the desktop from Firefox. | What happens is Receiver is re-using an .ica file from the previous session. As a workaround you could save the ICA file to disk every time prior to launching it or delete the previous ICA files from temporary folders. A fix for this issue will be released in Receiver for Windows 4.11. | Mozilla Firefox. | https://support.citrix.com/article/CTX227354 |
| 13 | Workspace Control reconnects to only one application session instead of all the disconnected sessions. | This issue currently exists when using Chrome to access Receiver for Web. You must manually click on each disconnected application. | Citrix StoreFront 3.12 and Google Chrome. | |
| 2 | If you log on to SharePoint 2013 through Clientless VPN, you cannot use Internet Explorer to open a Word ".doc" document. | This is a known issue. Use Firefox or Chrome. | NetScaler 11.1.53.11 and still exists in 12.0.53.6 (August 2017). | |
| 3 | If you log on to SharePoint through Clientless Access, you cannot add a new item to the calendar if using Internet Explorer. | Use Firefox or Chrome. | NetScaler 12.0.41.16. | |
| 4 | When using Firefox v51 and later, the NetScaler EPA and VPN plugins do not launch. | This is due to Firefox dropping NPAPI plugin support. This has now been resolved in NetScaler 12.0.51.24. | ||
| 5 | Citrix Receiver can not be detected when browsing to the NetScaler Gateway portal and using the latest versions of Firefox. | Firefox dropped support for NPAPI plugins which causes this issue. This is now resolved in NetScaler 11.1.55.10 and 12.0.51.24 builds. | ||
| 6 | EPA scans fail occasionally with Safari or Firefox web browsers and display error "3006". | Install the NetScaler Gateway plug-in on the client machines before EPA scans are performed. | https://support.citrix.com/article/CTX127026 | |
| 7 | Unable to launch applications from NetScaler Gateway using Google Chrome if "Client Selective Trust (CST)" is enabled. | This is a known issue. Follow the steps from the CTX article to configure Google Chrome so that you can access resources via NetScaler Gateway with CST enabled. | Google Chrome. | https://support.citrix.com/article/CTX221662 |
| 8 | After switching off Client Choices, users are still asked to make a selection. | This was an issue with Internet Explorer Enterprise Mode. | ||
| 9 | Internet Explorer 8 does not display the NetScaler Gateway portal correctly when the portal theme is set to "Default", "Greenbubble" or "X1". | This is a known issue and a bug "ID 669942" is currently open. | https://support.citrix.com/article/CTX227539 |
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