A list containing the majority of Citrix Workspace app for Chrome (formerly Receiver for Chrome) support articles collated to make this page a one stop place for you to search for and find information regarding any issues you have with the product and its related dependencies.
The page is updated daily with new support articles and information. Articles will change from time and if information here is outdated or incorrect please let me know using the comments. Links may also expire or change so if you find broken links, please again let me know. For each issue, known product versions affected are recorded however that does not mean product versions that aren’t listed are not affected.
There is a search box that you can use if looking for a specific fault. For example if you have an error code or error message, use that to perform a search. You can also use your browsers search feature which will perform a search against the whole page based on the words you enter.
Receiver for Chrome / Workspace app for Chrome:
| wdt_ID | Brief Description of Issue | Brief Description of Fix | Applicable Product Versions Affected (if known) | Link to supplemental Support Article(s) |
|---|---|---|---|---|
| 1 | Workspace app for Chrome on Chromebooks appears top be ignoring power settings. For example, devices are going to sleep when they are set to not do so. | Citrix have an EAR version of Workspace app that addresses power management. | https://discussions.citrix.com/topic/399128-kiosk-workspace-and-power-management/ | |
| 2 | The keyboard stops working in a Citrix session until you exit and re-enter fullscreen. | Rolling Chrome OS back to v70 resolved the issue. | Google Chrome OS 71. | https://discussions.citrix.com/topic/401000-strange-keyboard-issues-on-workspace-for-chrome-1901-18113/ |
| 3 | When using HelloID as a Identity Provider for Chromebooks, connecting to StoreFront redirects the user to the Identity Provider login page again. | This issues is resolved in Workspace app 1906 for Chrome. | https://discussions.citrix.com/topic/402685-passing-saml-cookie-to-chrome-workspace-app-on-chromebook/ | |
| 4 | The Citrix PDF Printer is not getting created, even though policy "Auto-Create PDF Universal Printer" is enabled. | The "Citrix PDF Universal Printer" driver was not installed on the VDA. | https://support.citrix.com/article/CTX256664 | |
| 5 | When attempting to open files from Google Drive you receive error "Citrix Workspace app can only open files from Google Drive". | This is resolved in Workspace app 1907 for Chrome. | https://support.citrix.com/article/CTX260993 |