A list containing the majority of Citrix related Windows Server 2016 support articles collated to make this page a one stop place for you to search for and find information regarding any issues you have with the product and its related dependencies.
The page is updated daily with new support articles and information. Articles will change from time and if information here is outdated or incorrect please let me know using the comments. Links may also expire or change so if you find broken links, please again let me know. For each issue, known product versions affected are recorded however that does not mean product versions that aren’t listed are not affected.
There is a search box that you can use if looking for a specific fault. For example if you have an error code or error message, use that to perform a search. You can also use your browsers search feature which will perform a search against the whole page based on the words you enter.
Windows Server 2016:
| wdt_ID | Brief Description of Issue | Brief Description of Fix | Applicable Product Versions Affected (if known) | Link to supplemental Support Article(s) |
|---|---|---|---|---|
| 1 | Microsoft Office 2016 fails to register on Windows Server 2016. | Add "sppsvc.exe" to "UviProcessExcludes" string in registry. If the string value is not present, create it. The location to create is "HKLM\SYSTEM\CurrentControlSet\Services\CtxUvi". | Microsoft Windows Server 2016. | https://discussions.citrix.com/topic/381117-microsoft-office-cant-find-your-license-for-this-application/ |
| 2 | Using Citrix Profile Management 5.8 or previous with Windows Server 2016 Anniversary Update can cause the Start Menu to become unresponsive after several logons and logoffs. | This has been fixed in Windows 10 Creators Update but there is no mention of a fix for Windows Server 2016. | Microsoft Windows Server 2016. | https://support.citrix.com/article/CTX224495 |
| 3 | Desktop icons flickering on Windows Server 2016 running under XenApp or XenDesktop 7.12/7.13. | As a workaround create registry key "{031E4825-7B94-4dc3-B131-E946B44C8DD5}" under "HKCU\Software\Classes\CLSID". | Windows Server 2016 and XenApp/XenDesktop 7.12/7.13. | https://discussions.citrix.com/topic/386286-xenapp-71213-server-2016-desktop-icons-flickering/ |
| 4 | Applications on a second monitor are cropped when maximised. The VDA runs Windows Server 2016 and XenDesktop 7.13+ with Receiver for Windows 4.7 or 4.8 being used to access the published application. | This will be fixed in XenApp and XenDesktop 7.15. Alternatively a private fix "LC7854" is available from Citrix support. | Windows Server 2016 and XenApp/XenDesktop 7.13/7.14. | https://discussions.citrix.com/topic/387975-app-on-second-monitor-cropped-when-maximized |
| 5 | Parts of the screen is blacked out on published applications or desktops launched from a Server 2016 VDA. | This is a known issue and is currently being investigated. | https://support.citrix.com/article/CTX227038 | |
| 6 | When clicking the Start Menu nothing happens. | Following the steps in the CTX article, add/remove a number of Files/Directories to Citrix Profile Management policies for synchronization. | https://support.citrix.com/article/CTX224835 | |
| 7 | When using Secure ICA to secure traffic via SSL you receive error "The Citrix ICA Transport Driver received SSL initialization error 0xc0000241". | When the VDA is Windows 2016 or later, an additional step is required in order to correct the cipher suite list. Refer to the CTX article to use Group Policy and specify an SSL cipher suite order. | https://support.citrix.com/article/CTX232685 | |
| 8 | When launching a seamless published application hosted on Windows Server 2016, Receiver displays a black screen covering the monitor for several seconds before launching the application. | Microsoft and Citrix have both released patches to combat this issue. Download Micosoft patch "KB4034661" and for Citrix, upgrade to XenApp or XenDesktop 7.15 LTSR. There is also a patch available for XenApp and XenDesktop 7.14. Finally create a "DisableLogonUISuppression" DWORD as explained in the CTX article. | https://support.citrix.com/article/CTX225819 | |
| 9 | When clicking on the Start Menu nothing happens and Event Logs report an issue with "Cortana". Resetting the profile fixes the issue. | If you are excluding "ctx_localappdata!\Packages" then also exclude "!ctx_localappdata!\Microsoft\Windows\UsrClass.dat" or else exclude neither from Citrix Profile Management synchronisation. | https://discussions.citrix.com/topic/393896-server-2016-start-menu-not-working/ | |
| 10 | Blank icons appear on the Start Menu for applications. | Create a DWORD named "ResetCache" with a value of "1" under "HKCU\Software\Microsoft\CurrentVersion\ImmersiveShell\SateStore" | https://discussions.citrix.com/topic/391754-windows-2016-start-menu-blank-icons-with-715-cu1/ |
Ahmad
July 2, 2019How did you fix the start menu issue
Mo
July 2, 2019I have the start menu issue too. Tried applying fixes which stated to exclude the “!ctx_localappdata!\Packages” and” !ctx_localappdata!\Microsoft\Windows\Usrclass.dat*” directories.
Also disabled the notifications bar for users – still did not fix it.
A reboot seems to fix it temporarily but after a few days it comes back again where clicking on the start menu does not do anything however right clicking on it works fine and I can still access stuff on the desktop.
mo
July 2, 2019I have the start menu issue too, The start menu becomes unresponsive but right clicking on it works. A reboot seems to temporarily fix the issue.
I tried stopping the “!ctx_localappdata!\Microsoft\Windows\Usrclass.dat*” and the !ctx_localappdata!\Packages paths from syncning but still have issues
Has anyone got a fix
Ryan
July 2, 2019I have the start menu issue too, The start menu becomes unresponsive but right clicking on it works. A reboot seems to temporarily fix the issue.
Anonymous
September 9, 2019I have the start menu issue too, The start menu becomes unresponsive but right clicking on it works
George Spiers
September 29, 2019If you are using Profile Management, it can be caused by what you have configured in your policies.
Jitendra Yadav
October 3, 2019I’ve got an issue with Clipboard redirection. We have 2012 R2 DDC with CVAD 7.15 LTSR. We are using MSC to create Desktop VMs. There is no issue with Windows 2008 and 2012 OS VDA’s.
When trying to copy-paste to 2016 VDA’s it’s not working. Is that require to have Windows Server 2016 DDC ? Just curious.
John Carmody
March 19, 2020page not working
dave.cloud.devops@gmail.com
April 2, 2020Hello does anyone have issues creating folder protect? it is strange but some users are not loading or creating correctly protect folder under roaming profiles. What do you suggest?
Vikram Chauhan
April 14, 2020Hi George!!
Hope you are doing good and thanks for your wonderful articles.
On win server 2016 how many user connections can a single store front 3.12 can manage??
George Spiers
September 7, 2020As a guider, a StoreFront server could handle 30,000 user connections per hour, enumerating 100 published applications and starting one of them.
The StoreFront server was configured with two vCPU on an underlying Intel Xeon L5520 2.27 GHz processor.
Source: https://docs.citrix.com/en-us/storefront/1912-ltsr/plan.html
George Spiers
December 28, 2020It depends on the underlying hardware, but Citrix achieved up to 30k connections per hour with each connection enumerating 100 published applications and launching one.
Single StoreFront server running 2 vCPUs on an Intel Xeon L5520 2.27 Ghz processor.
Anonymous
May 8, 2020Any one managed to fix the issue with StartMenu not responding for random users?? We recently migrated from UPM to fslogix and start menu issue has been resurfaced. I see lot of articles around the same issue but no solution seem to work with fslogix. Currently startmenu has been redirected to a network share for the customer and my plan is to remove the redirection and test out the issue but as the issue is random, its hard to troubleshoot.