A list containing the majority of Citrix related VMware ESX support articles collated to make this page a one stop place for you to search for and find information regarding any issues you have with the product and its related dependencies.
The page is updated daily with new support articles and information. Articles will change from time and if information here is outdated or incorrect please let me know using the comments. Links may also expire or change so if you find broken links, please again let me know. For each issue, known product versions affected are recorded however that does not mean product versions that aren’t listed are not affected.
There is a search box that you can use if looking for a specific fault. For example if you have an error code or error message, use that to perform a search. You can also use your browsers search feature which will perform a search against the whole page based on the words you enter.
VMware ESX:
| wdt_ID | Brief Description of Issue | Brief Description of Fix | Applicable Product Versions Affected (if known) | Link to supplemental Support Article(s) |
|---|---|---|---|---|
| 1 | After upgrading VMware ESX to 6.0, you get message "VMware Tools: Out of Date" on the VPX virtual machine. | This is because VPX uses a customised version of the VM Tools package which is not upgraded during an ESX upgrade. This will not affect the functionality of the VPX. To use the latest customised VM Tools, upgrade to any released build after 11.0.65.x or any 11.1 builds. | https://support.citrix.com/article/CTX224604 | |
| 2 | You can see user sessions direct from the vCenter console. | In this case, HDX 3D Pro was installed (without supported graphics drivers) however HDX 3D Pro was not needed. A reinstall of the VDA without HDX 3D Pro resolved the issue. | https://discussions.citrix.com/topic/393976-ica-session-shown-in-vcenter-console/ | |
| 3 | Machines show a power state of "Unknown" on a single ESX host. Migrating the VMs to another host resolves the issue. | In Studio, under "Hosting", right-click the affected connection and select "Turn On Maintenance Mode" followed by right-clicking and selecting "Turn Off Maintenance Mode". | ||
| 4 | When "NSX-T" networking is enabled in a VMware environment, MCS cannot enumerate the "Opaque" network in "NSX-T". | Citrix are working with VMware to fix this issue. | VMware NSX-T. | https://support.citrix.com/article/CTX247797 |
| 5 | If a Machine Catalog was created with a 7.15 LTSR CU2 or earlier Delivery Controller and the master image has "Secure boot" enabled, adding new machines or updating the Machine Catalog fails after an upgrade from vSphere 6.5 to 6.7. | Citrix are investigating this issue. | VMware vSphere 6.7. | https://support.citrix.com/article/CTX256776 |
| 6 | At random times desktops BSOD. | Changing the virtual machine's NIC from E1000E to VMXNet3 solved this issue. | https://discussions.citrix.com/topic/405675-constant-crashing-715-ltsr-cu1/ |