A list containing the majority of Citrix related Skype for Business and Microsoft Teams support articles collated to make this page a one stop place for you to search for and find information regarding any issues you have with the product and its related dependencies.
The page is updated daily with new support articles and information. Articles will change from time and if information here is outdated or incorrect please let me know using the comments. Links may also expire or change so if you find broken links, please again let me know. For each issue, known product versions affected are recorded however that does not mean product versions that aren’t listed are not affected.
There is a search box that you can use if looking for a specific fault. For example if you have an error code or error message, use that to perform a search. You can also use your browsers search feature which will perform a search against the whole page based on the words you enter.
Skype for Business/Microsoft Teams:
| wdt_ID | Brief Description of Issue | Brief Description of Fix | Applicable Product Versions Affected (if known) | Link to supplemental Support Article(s) |
|---|---|---|---|---|
| 1 | When using the HDX RealTime Optimization Pack with Philips SpeechMike, you encounter unexpected behaviour such as the SpeechMike freezing, becoming unavailable or exhibiting unwanted behaviour. | This was caused by RTOP querying an unsupported string descriptor and the Philips firmware not handling the request adequately. Upgrade to RTOP 2.3 and Philips SpeechMike firmware version 3.8.380+. | https://support.citrix.com/article/CTX226621 | |
| 2 | Unable to answer Skype for Business calls by using buttons on the headset or base on a Plantronics Savi headset. | Plantronics Savi requires usage of a wake-up message which was not implemented before. A bug fix "LC7873" is available from Citrix support. Otherwise this issue has been resolved in RealTime Optimization Pack 2.3. | https://support.citrix.com/article/CTX226081 | |
| 3 | Moving the volume slider up or down within the Skype for Business options interface does not change the call volume. | Using the Skype for Business options menu to adjust volume only affects future calls and will not change the volume of calls that are in-progress. To overcome this, you can use the volume option available in your meeting window. | https://support.citrix.com/article/CTX225772 | |
| 4 | You cannot control the volume of a Skype call using the published desktop volume adjustment controls. | When Skype for Business is in optimised mode, the call is running from the endpoint. Use your headset controls or client device to adjust the volume. Citrix is looking to resolve this in future releases. | https://support.citrix.com/article/CTX225223 | |
| 5 | Users hear an echo under certain scenarios when making a Skype for Business call with HDX Optimization Pack 2.1 or 2.2. | This is a known limitation of the product and whilst the RealTime Optimization Pack contains some functionality for echo cancellation this feature is being constantly improved. | Skype for Business RealTime Optimization Pack 2.1 and 2.2. | https://support.citrix.com/article/CTX221402 |
| 6 | The RealTime Media Engine may crash when using macOS High Sierra 10.13. | Citrix are currently working on a resolution. | Citrix HDX RealTime Media Engine 2.2.100 and 2.3. | https://discussions.citrix.com/topic/390535-rtme-23-crash-with-high-sierra-1013-release-of-mac-os-x/ |
| 7 | When trying to redirect a Microsoft LifeCam HD-3000 from a Windows 10 client, you receive message "We didn't detect a camera" until you perform a reboot. This occurs on VDA 7.6 LTSR. | This is a Microsoft issue and relates to the "waveOutGetDevCaps" interface taking too long to load. | https://support.citrix.com/article/CTX229630 | |
| 8 | When a third person joins a conference call, the call is paused. | When you have 3 or more participants in a Skype for Business call, the conference is hosted on a Microsoft Media Server such as Office 365. In this case the third participant's RTOP enabled thin client did not have access to the internet. | https://discussions.citrix.com/topic/395295-s4b-meeting-with-paused-status-with-hdx-optimization-pack-24/ | |
| 9 | Message notifications do not play such as when a new IM is sent to a user. | Issue is resolved in HDX RealTime Optimization Pack 2.4.1000. | https://support.citrix.com/article/CTX235852 | |
| 10 | The Skype UI freezes after a video call is established on a Server OS VDA which is hosting 40 to 50 concurrent sessions. | Contact Citrix support to obtain a private hotfix. | Citrix HDX RealTime Optimization Pack 2.4. | https://support.citrix.com/article/CTX235947 |