A list containing the majority of Citrix Workspace app for Windows (formerly Receiver for Windows) support articles collated to make this page a one stop place for you to search for and find information regarding any issues you have with the product and its related dependencies.
The page is updated daily with new support articles and information. Articles will change from time and if information here is outdated or incorrect please let me know using the comments. Links may also expire or change so if you find broken links, please again let me know. For each issue, known product versions affected are recorded however that does not mean product versions that aren’t listed are not affected.
There is a search box that you can use if looking for a specific fault. For example if you have an error code or error message, use that to perform a search. You can also use your browsers search feature which will perform a search against the whole page based on the words you enter.
Receiver for Windows / Workspace app for Windows:
| wdt_ID | Brief Description of Issue | Brief Description of Fix | Applicable Product Versions Affected (if known) | Link to supplemental Support Article(s) |
|---|---|---|---|---|
| 1 | Resources with names ending with the published desktop name do not show up in Receiver. | This is by design. Avoid using a suffix of the currently published desktop name. | https://support.citrix.com/article/CTX227113 | |
| 2 | When running Receiver with non-elevated permissions, you are unable to launch desktops or applications. | Make sure you have full permissions to "HKCU\SOFTWARE\Citrix". If the user account does not, delete the Citrix key and then restart Receiver. The key should be recreated with the appropriate permissions. | https://support.citrix.com/article/CTX226530 | |
| 3 | Upon launching a published desktop you receive error "The specified module could not be found". | From a trace "AxWfIcaLib.dll" was missing. .NET 4.6.2 was reinstalled and the user's profile was recreated. | Citrix Receiver for Windows 4.8. | https://support.citrix.com/article/CTX226437 |
| 4 | On first logon SelfService.exe crashes with message "Self-Service Plug-in exited unexpectedly". On second logon, it works. | The desktop folder is missing from the default user's profile. Once added, Self Service works. | https://support.citrix.com/article/CTX215296 | |
| 5 | The authentication window shows periodically even when Receiver is not opened. | Create registry strings to suppress Self Service refresh. | https://support.citrix.com/article/CTX213755 | |
| 6 | The Shift + F4 hotkey sequency may not function as expected after installing Receiver for Windows 4.7. | Receiver for Windows 4.7 adds functionality for IME which is configured by default to use the Shift + F4 hotkey. You must change your custom hotkey to a different combination by editing the client machine registry. | Citrix Receiver for Windows 4.7. | https://support.citrix.com/article/CTX223049 |
| 7 | When using a Surface Pro and attempting to span a Remote PC session, the Surface Pro screen looks OK but the second monitor has issues such as the resolution being wrong and black bars appearing along the top and sides of screen. | Receiver for Windows is not a DPI aware application so depends on the Windows OS to scale the application as appropriate to the client's DPI settings. Set DPI scaling to 100% on both monitors and on the Surface Pro. | https://support.citrix.com/article/CTX216648 | |
| 8 | Receiver might fail to perform the scan function with error message "Your operation is cancelled". | Upgrade to Receiver for Windows 4.7. | Citrix Receiver for Windows 4.5 and 4.6. | https://support.citrix.com/article/CTX222885 |
| 9 | wfica32.exe crashes when launching certain resources. | wfica32.exe crashes with a divide by-zero exception when the cursor position is set in the Desktop Viewer window. To overcome this, delete keys under HKCU\Software\Citrix\XenDesktop\DesktopViewer. | ||
| 10 | When users double-hop, wfica32.exe consumes a high amount of CPU. | Create a SlowHPCPolling registry key with a value between 2-500ms. It is required that you test the value in your environment to determine which value works best. It is recommended to start with 16ms but if you notice performance issues then you can increase or decrease the value. By default Receiver for Windows polls certain libraries and drivers every 2ms, which will ultimately consume more CPU on the VDA. | https://support.citrix.com/article/CTX206788 | |
| 11 | On Windows Vista you are presented with error "Virtual Drivers not Found" when attempting to launch a desktop or application. | Install Microsoft Visual C++ 2005 SP1 (x86) Redistributable. | Citrix Receiver for Windows 4.5. | https://support.citrix.com/article/CTX216607 |
| 12 | You cannot install Receiver for Windows 4.5 on Windows Server 2008 R2 with a non-administrator account. | Create a "DisableMSI" REG_DWORD with value of "0" under "HKLM\Software\Policies\Windows\Installer". | Citrix Receiver for Windows 4.5 and Windows Server 2008 R2. | |
| 13 | Receiver shows the classic Green Bubble theme even though Unified User Experience is enabled. | Make sure Receiver is pointing at the correct StoreFront store. Also make sure the StoreFront name in the Receiver policy exactly matches the name of the Store within StoreFront. | https://support.citrix.com/article/CTX215842 | |
| 14 | You are unable to print in landscape mode. | Contact Citrix for a private fix or rollback to a previous version. | Citrix Receiver for Windows 4.6. | https://support.citrix.com/article/CTX220460 |
| 15 | Multi-touch does not work or the touchscreen does not respond on a Surface Pro 4 connecting to a Windows 7 VDA. | Start the "Tablet PC input Service" on the Windows 7 VDA. | https://support.citrix.com/article/CTX220770 | |
| 16 | Using CleanUp.exe with the "-silent" switch does not reload Receiver properly. | This is resolved in Receiver for Windows 4.7. | ||
| 17 | Receiver for Windows 4.3 running on XenApp 7.6 Feature Pack 2 gets over 100.00 content switches. | Increase the "SlowHPCPolling" string value to 16ms. The default value is 2ms. This polling function is used for legacy virtual drivers but does increase CPU consumption. | Citrix Receiver for Windows 4.3. | https://support.citrix.com/article/CTX203902 |
| 18 | When using Receiver for Windows on Windows 10 and attempting to launch a Linux desktop, you receive error "Citrix HDX Engine has stopped working". The same does not occur under Windows 7. | This happens when you use Receiver for Windows 4.6 or 4.7 running on Windows 10. | Citrix Receiver for Windows 4.6, 4.7 and Windows 10. | https://support.citrix.com/article/CTX222761 |
| 19 | When accessing another StoreFront farm URL from a published Internet Explorer, the majority of users get errors while launching another application within the second farm. The error is "Cannot start apps. Please run Reset Receiver to resovle a lockdown conflict for ClientHostedAppsShortcuts". | For affected users, delete the "Lockdown Profiles" registry key to allow default values to be recreated. | https://support.citrix.com/article/CTX227246 | |
| 20 | When launching a published desktop you may receive "Unknown Client Error 1110". This only seems to happen when launching the desktop from Firefox. | What happens is Receiver is re-using an .ica file from the previous session. As a workaround you could save the ICA file to disk every time prior to launching it or delete the previous ICA files from temporary folders. A fix for this issue will be released in Receiver for Windows 4.11. | Citrix Receiver for Windows 4.11. | https://support.citrix.com/article/CTX227354 |
| 21 | The mouse cursor becomes stuck when working within a published application. | Upgrade Receiver for Windows to the latest version. | Citrix Receiver for Windows 4.3. | https://support.citrix.com/article/CTX206602 |
| 22 | When launching applications natively from Citrix Receiver client you receive error "Connection Validation Failed on domain for user reason 'Deny'" on the VDA. | Upgrade to Receiver for Windows 4.9. | Citrix Receiver for Windows 4.6. | https://support.citrix.com/article/CTX228025 |
| 23 | Pressing "Alt+Enter" in a seamless published application hosted on Windows Server 2012 R2 or Windows Server 2016 causes Receiver 4.8 and 4.9 to crash. | A private fix is available through Citrix Support. | Citrix Receiver for Windows 4.8 and 4.9. | https://discussions.citrix.com/topic/389073-receiver-48-and-altenter-in-excel-seamless/ |
| 24 | Keyboard language setting changes from English to French intermittently while launching published applications. | You can use a Citrix or Microsoft solution to enforce the keyboard layout for all ICA sessions by following the registry steps from the CTX article. | https://support.citrix.com/article/CTX223316 | |
| 25 | Host to client redirection fails for a specific URL and instead the server-side Internet Explorer is used to access the URL. Receiver for MAC does not experience the same issue. | In this case, the website does not reply to the "HTTP-Ping" request and therefore you must contact the vendor to ask why it does not. | https://support.citrix.com/article/CTX229635 | |
| 26 | Resource icons are not roaming when using different desktops and as a result duplicate shortcuts are created on the Desktop folder and/or Start Menu. | Set DWORD "SelfServiceFlags" to "0x4" under "HKLM\SOFTWARE\Citrix\Dazzle" for x86 systems and "HKLM\SOFTWARE\Wow6432Node\Citrix\Dazzle" for x64 versions. | Citrix Receiver for Windows 4.9. | https://support.citrix.com/article/CTX226454 |
| 27 | On Receiver for Windows and Receiver for Windows (Store) when running multiple sessions at once that generates high memory and disk activity, you may encounter mouse offset behaviour. | This issue may be due to the Windows 10 memory compression feature. Run command "Disable-MMAgent -mc". | https://support.citrix.com/article/CTX230429 | |
| 28 | The local mouse pointer does not seem to be in sync with the remote desktop. | Resize the Desktop Viewer window and the mouse pointer should then be in sync. | ||
| 29 | You cannot click on certain context menus or select items in a combo box. Reported affected applications include Outlook, the Internet Explorer favorite menu bar and the SCCM console context menu. | This is resolved in Receiver for Windows 4.10.1. | Citrix Receiver for Windows 4.10. | https://support.citrix.com/article/CTX230584 |
| 30 | Receiver for Windows reconnects when Internet Explorer is launched. | This happened because Internet Explorer as a published application was set to load Receiver for Web as it's home page. With SSO configured, a new session is attempted disconnecting the current one. | https://support.citrix.com/article/CTX231208 | |
| 31 | After an upgrade from Receiver 4.9 to 4.10 some clients cannot access their published desktops or applications. You receive a grey screen when launching desktops and no image for the published application. | Upgrade DirectX to the latest version. | Citrix Receiver for Windows 4.10. | https://support.citrix.com/article/CTX231378 |
| 32 | When launching a published desktop or application you receive error "The Citrix Receiver received a corrupt ICA File. The ICA File has no [ApplicationServer] section". | Clear out Temporary Internet Files or delete and recreate the local user profile for the user that is experiencing this issue. | ||
| 33 | When trying to install Receiver 4.10 you receive error "Microsoft Visual C++ Runtime Library. Runtime Error! R6030 - CRT not initialized". | Stale files from a previous Receiver install could cause this error. Check if there are any old files under "C:\Program Files (x86)\Citrix\ICA Client" and remove them. | Citrix Receiver for Windows 4.10. | https://support.citrix.com/article/CTX230530 |
| 34 | When launching a desktop you receive error "1030". | In this case 3rd party software blocked the connection from happening. | https://support.citrix.com/article/CTX231707 | |
| 35 | When configuring a store through Group Policy, Receiver flags a "Receiver is setting up your store. This process will take a few minutes" message however the store is never added. | The XML trust was not set to "true", which is a requirement when implementing pass-through authentication. Use command "Set-BrokerSite -TrustRequestsSentToTheXmlServicePort $true". | https://support.citrix.com/article/CTX229303 | |
| 36 | When you have Citrix Policy "HDX Adaptive Transport" set to "Preferred" and are connecting through NetScaler Gateway, you may experience your session disconnecting or the session launch displaying an SSL error when you try to disconnect and reconnect a session. | This is a known issue. Either disable SmartControl and HDXInsight on NetScaler, set "HDX Adaptive Transport" to "Off" via Citrix Studio Policies or upgrade to NetScaler 12.x. | Citrix Receiver for Windows 4.10 and Citrix NetScaler 11.1.51.x, 52.x, 53.x, 54.x, 55.x, 56.x. | https://support.citrix.com/article/CTX231557 |
| 37 | When launching a desktop the connection keeps hanging at "Connecting". | Delete the "Citrix" folder under "HKCU\Software\Classes\VirtualStore\Machine\Software\WOW6432Node\Citrix" and log off/on again. | Citrix Receiver for Windows 4.8 and 4.9. | https://support.citrix.com/article/CTX229102 |
| 38 | Using "Alt + Tab" keys toggles opened applications on the endpoint instead of the desktop session. | Set string "TransparentKeyPassthrough" to "Remot" under "HKLM\SOFTWARE\Citrix\ICAClient\Engine\Lockdown Profiles\All Regions\Lockdown\Virtual Channels\Keyboard". | https://support.citrix.com/article/CTX232298 | |
| 39 | A published application hangs immediately after it is launched. This can happen when using an NVIDIA GeForce GTX graphics card. | Edit the registry as described in the CTX article to disable the use of "D3D11" usage. | Citrix Receiver for Windows 4.10.1. | https://support.citrix.com/article/CTX232505 |
| 40 | Citrix Receiver on Windows 10 constantly prompts for a username and password for external network users. This does not happen on Windows 7 with an older Citrix Receiver installed, or when the client is on the internal network. | Set "SelfServiceFlags" DWORD to a value of 5 to suppress logon prompts for SSON. This is a new key introduced in Receiver 4.9. | Citrix Receiver for Windows 4.9. | https://support.citrix.com/article/CTX230748 |
| 41 | When connecting to a Linux VDA, you may notice a complete grey screen appearing and the session window closing after some time or a partial grey screen. | This is caused by a current limitation design by Linux VDA to support a maximum of 32 virtual channels. New virtual channel support in Receiver for Windows 4.9 and 4.10 increases the overall virtual channel numbers to beyond 32. There are some workarounds such as reducing the number of virtual channels running Receiver side, or performing a clean install instead of upgrade as explained in the CTX article. | Citrix Receiver for Windows 4.9 or 4.10. | https://support.citrix.com/article/CTX232861 |
| 42 | Applications with "KEYWORD: MANDATORY" set may not appear in Receiver for Windows until Receiver is refreshed. Applications that have been manually subscribed to show fine. | Upgrade to Receiver for Windows 4.12. | Citrix Receiver for Windows 4.11. | https://discussions.citrix.com/topic/393596-madatory-apps-not-showing-in-receiver-411 |
| 43 | When installing Receiver you receive error "+DVCRenderingAdapter.dll failed to register. HRESULT -2147319780. Contact your support personnel." | Install Microsoft Visual C++ Redistributable 2015 then try installing Receiver again. | ||
| 44 | Receiver for Windows install fails with error "DVCRenderingAdapter.dll failed to register. HSRESULT -2147024770". | Install "KB2999226". | https://support.citrix.com/article/CTX233547 | |
| 45 | After upgrading from Receiver 4.9 to 4.11, Browser Content Redirection no longer works. | Set a value of "WebPageRedirection,PortForward" to the end of string "VirtualDriver" under "HKLM\SOFTWARE\Wow6432Node\Citrix\ICA Client\Engine\Configuration\Advanced\Modules\ICA 3.0" | https://discussions.citrix.com/topic/394045-browser-content-redirection-not-redirecting/ | |
| 46 | Installation of Receiver fails with error code 2738. | Delete the "{B54F3741-5B07-11CF-A4B0-00AA004A55E8}" key within "HKCU\SOFTWARE\Classes\Wow6432Node\CLSID" if 64-bit or exclude the "Wow6432Node" part if 32-bit. Then run "C:\Windows\syswow64\regsvr32 vbscript.dll" if 64-bit or "C:\Windows\system32\regsvr32 vbscript.dll" if 32-bit. Try installing Receiver again. | ||
| 47 | Receiver for Windows does not auto-update and when manually checking for updates you receive error "Problem checking for updates". | A TLS certificate was recently replaced on the Receiver Updates Service infrastructure which you need before you can again receive updates. Either download the certificate manually or wait until the next Receiver release. | Citrix Receiver for Windows 4.8 to 4.11. | https://support.citrix.com/article/CTX234657 |
| 48 | Connections through NetScaler to a session fail with no error message. | Citrix are investigating. Customer had disabled "Always on tracing" via Group Policy, setting this setting back to "Unconfigured" resolved the issue. | Citrix Receiver for Windows 4.12. | https://discussions.citrix.com/topic/396470-412-unable-to-connect/ |
| 49 | When upgrading Receiver from 3.4 to 4.9 you receive "Exit Code = 1618" in the install logs and the install fails. | Error 1618 indicates that another installation is already in progress. Complete this install or restart the machine. | https://discussions.citrix.com/topic/396902-upgrading-from-34-to-49-error-code-1618/ | |
| 50 | After adding a new store to Receiver for Windows via Group Policy, the old store also appears even after removing it via Group Policy. This does not occur on all machines. | For affected user, delete the store key from "HKCU\SOFTWARE\Citrix\Dazzle\Sites" | ||
| 51 | Outlook loses focus to locally installed applications when Receiver for Windows 4.10.1+ is used to connect to Outlook as a published application. After clicking around applications and then clicking on Outlook, a few seconds later the local application which was last used comes into focus. | A private fix is available from Citrix. The same fix should be part of 7.15 LTSR CU4 and Virtual Apps & Desktops 1808. | Citrix XenApp & XenDesktop 7.15 LTSR CU3. | https://discussions.citrix.com/topic/397281-citrix-receiver-411-and-above-outlook-seamless-minimizing/ |
| 52 | SSO is failing on different versions of Receiver for Windows. | In this case, HTTP Basic was enabled on DDCs and the "httpbasic" registry string was created on affected machines to resolve. | https://discussions.citrix.com/topic/397225-sso-still-prompting-for-password/ | |
| 53 | Featured app groups are not showing within Receiver for Windows. | Enable Unified Experience within StoreFront instead of the Classic Experience. | https://discussions.citrix.com/topic/397316-featured-app-groups-not-shown-in-receiver/ | |
| 54 | Published applications mirror to the other screen in a two monitor setup after an upgrade from Receiver for Windows 4.2 to 4.9. | A private hotfix for "vdtwin.dll" has been released for Receiver for Windows 4.12 only, but appears to resolve the issue. The fix will be part of Receiver for Windows 4.9 LTSR CU5 and Workspace app for Windows 1810. | Citrix Receiver for Windows 4.9. | https://discussions.citrix.com/topic/395407-duplicate-applications-after-receiver-upgrade-42-to-49/ |
| 55 | Sessions fail to launch via NetScaler Gateway when SSL is enabled on the VDA and an old client OS such as Windows 7 is used with Receiver for Windows 4.11 or later. | You should upgrade your client OS. | Citrix Receiver for Windows 4.11 and later. | https://support.citrix.com/article/CTX237203 |
| 56 | After installing Workspace app in user mode, you cannot launch a SaaS application. | Edit registry as explained in the CTX article. | https://support.citrix.com/article/CTX237199 | |
| 57 | When un-docking and re-docking, the external keyboard and mouse do not work in ICA session. If you plug the keyboard and mouse directly into the laptop it works. | Upgrade to Receiver for Windows 4.9.1000 or later. | https://support.citrix.com/article/CTX237315 | |
| 58 | Scrollbars appear on published applications. | A private fix has been created by Citrix. | Citrix Receiver for Windows 4.11 and 4.12. | https://discussions.citrix.com/topic/395723-receiver-412-bug-unwanted-scrollbars/ |
| 59 | The on-screen/touch-screen keyboard minimised on every key pressed when using a published application. The same does not apply to published desktops. | Open Receiver Advanced Preferences -> Local Keyboard Layout Setting and select "Yes, I prefer to use the local keyboard layout, rather than the keyboard layout provided by the remote server". | https://support.citrix.com/article/CTX237463 | |
| 60 | When launching a desktop, you receive error "An error has occurred in the script on this page" with the URL in the error message pointing to "/custom/script.js". | The "script.js" file contained an extra line at the end of the file which caused this issue. | Citrix Receiver for Windows 4.9.2000. | https://support.citrix.com/article/CTX238306 |
| 61 | When launching an application on a Windows embedded device with Receiver 4.8 or 4.10 installed, you get message "Citrix HDX Engine is not responding". | On the client device, disable Citrix Hardware Acceleration by setting DWORD "HWacceleration" to "0x0" under "HKLM->SOFTWARE->Policies->Citrix->ICA Client->Graphics Engine" or by disabling Citrix Group Policy setting "Hardware Acceleration for graphics" via the Receiver ADMX template. | https://support.citrix.com/article/CTX238334 | |
| 62 | Published Application mirrors on two monitors, rather than showing on just one of the monitors. The monitors are set to extend, and other applications behave fine. | Contact Citrix support for a private fix, which is applicable to Receiver for Windows 4.12. | Citrix Receiver for Windows 4.9.2000.21. | https://discussions.citrix.com/topic/397620-application-mirroring-on-two-screens/ |
| 63 | After upgrading Workspace app for Windows or Receiver for Windows on a machine that already has the RealTime Media Engine installed, resources may fail to launch with error "You might be having an issue with a Citrix virtual driver (HDX RealTime Media Engine). Contact your system administrator for further assistance", or error "Unable to connect to the server. Contact your system administrator with the following error. SSL Error 4: The operation completed successfully". | A fix for this issue is scheduled in the Workspace app for Windows 1810 release. As a workaround, edit the "VirtualDriversEx" key as explained in the CTX article. | https://support.citrix.com/article/CTX238932 | |
| 64 | When Client Authentication and TLS 1.2 is enabled against a Citrix Gateway virtual server, you cannot launch desktops using Receiver for Windows 4.3 or 4.4. When you do, you receive error "SSL error 47, an unclassified SSL network error occurred". | Make sure the "Microsoft Enhanced RSA and AES Cryptographic Provider" is used to issue client certificates to users who want to launch desktops via Citrix Gateway when TLS 1.2 is enforced. | https://support.citrix.com/article/CTX217010 | |
| 65 | Intermittently you receive "Cannot start app" and multiple instances of "wfcrun32.exe" appear for the same user in Task Manager. Ending all instances of "wfcrun32.exe" apart from one fixes the issue and application launch works. | This was caused by Imprivata SSO hooking Receiver .EXE files. | https://support.citrix.com/article/CTX238963 | |
| 66 | Passthrough authentication with Workspace app for Windows is delayed and the user has to right-click Workspace app and click "Log On". | Make sure registry strings "InitialRefreshMinMs = 1", "InitialRefreshMaxMs = 1" and "RefreshMs = 3600000" are present under "HKLM -> SOFTWARE -> WOW6432Node -> Citrix -> Dazzle". | Citrix Workspace app 1808 for Windows. | https://support.citrix.com/article/CTX239186 |
| 67 | When launching a published application you receive error "Cannot start apps. Please run Reset Receiver to resolve a lockdown conflict for LegacyLocalUserNameAndPassword". | Delete the "Lockdown Profiles" registry key from "HKCU\SOFTWARE\Citrix\ICA Client\Engine\". This could also be caused by lockdown policies being applied via Group Policy. | https://support.citrix.com/article/CTX239580 | |
| 68 | You receive message "Citrix Shell Support has stopped working" when connected to a VDA running version 7.14.1.. | Upgrading the VDA to 7.16 resolves the issue. | Citrix Receiver for Windows 4.10. | https://support.citrix.com/article/CTX230572 |
| 69 | Workspace app for Windows flags up a "Script Error" box with error "An error has occurred in the script on this page" and "Access is denied". | Disabling AppFlow on Citrix ADC has resolved the problem. | https://discussions.citrix.com/topic/399521-script-error-on-receiverworkspace-launch/ | |
| 70 | When working remotely, Workspace app for Windows keeps prompting for credentials. The same does not happen when connected to the internal network. | This happens as the locally cached XML list for the user's resources becomes outdated and requires re-authentication to update. Follow the CTX article to add a number of registry changes to the machine such as "SelfServiceFlags", "DisableCacheOfResourceList", and "EnablePreLaunch". | https://support.citrix.com/article/CTX229464 | |
| 71 | ICA files cannot be launched as CDViewer.exe is never invoked after an ICA file is downloaded and opened. This only happens for one user. | Delete the contents fom "HKCU\SOFTWARE\Citrix\ICA Client\Engine\Lockdown Profiles\". | https://support.citrix.com/article/CTX205993 | |
| 72 | When launching an application on a machine with multiple monitors, the application is duplicated on the second screen. | Upgrade to Receiver for Windows 4.9 LTSR CU5 or Workspace app 1812 for Windows. Alternatively a hotfix is available. | https://support.citrix.com/article/CTX238392 | |
| 73 | When switching between full screen and window mode, or resizing the window, Workspace app displays a white screen for 5-10 seconds, and other times it freezes completely. This only appears to happen on HDX 3D Pro enabled VDAs. | This issue was resolved by installing the latest NVIDIA graphics driver for the Tesla P40. | https://discussions.citrix.com/topic/400131-workspace-app-not-responding-after-changing-from-full-screen-to-window/ | |
| 74 | Upgrades and new installations of Receiver fail. | There was an issue with the Windows installer. Running command "regsvr32 %windir%\syswow64\msi.dll" solved the problem. | https://support.citrix.com/article/CTX240109 | |
| 75 | When launching a new application, existing applications disconnect momentarily. This only appears to happen on a specific Windows 10 build with Receiver for Windows 4.12 installed. | Upgrade to Workspace app. | Citrix Receiver for Windows 4.12 and Microsoft Windows 10 build 17134.228. | https://support.citrix.com/article/CTX237819 |
| 76 | After upgrading to Workspace app, an HTML link on StoreFront which is accessed through Workspace app opens in an embedded browser, causing script errors. | Creating a "SelfService.exe" DWORD with decimal value "11001" to "HKCU\Software\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION" solved the issue and forced the site to render using Internet Explorer 11. | https://discussions.citrix.com/topic/400092-html-link-in-storefront-opening-in-citrix-browser-causing-script-errors/ | |
| 77 | After launching "AutoDesk Revit" this and all previously launched applications hang. | Disabling policy setting "Hardware acceleration for graphics" via the Receiver ADMX template resolved the issue. | https://support.citrix.com/article/CTX232144 | |
| 78 | With multiple published applications open, hovering over an icon to get a thumbnail preview shows a preview of the currently active window instead. For example, you see a preview for Interner Explorer whenever you are hovering over the Outlook published application icon. | A private fix is available for Receiver for Windows 4.9 LTSR CU5, Workpace app 1808 and Workspace app 1812. If using multiple monitors, you may have to set "EnablePreviewForMultiMonitor=TRUE" under the StoreFront "default.ica" file. | Mulitple Receiver for Windows and Workspace app for Windows versions. | https://discussions.citrix.com/topic/393720-taskbar-preview-only-showing-content-of-active-window/ |
| 79 | "TrolleyExpress.exe" crashes when Workspace app is installed. | Either install .NET Framework 4 or above, uninstall Visual C++ 2015, or rename "C:\Windows\System32\VRUNTIME140.dll" to "VCRUNTIME140.DLL_". | https://support.citrix.com/article/CTX246453 | |
| 80 | When publishing a new application to a user, the application does not display in Receiver until either a logoff/logon to Windows or a logoff/logon from Receiver. | Creating a 'EnableXmlServiceSidEnumeration' DWORD with a value of '0x1' under 'HKLM\Software\Citrix\DesktopServer' resolved the issue. | https://discussions.citrix.com/topic/401690-receiver-refresh-and-ad-group-membership/ | |
| 81 | When launching a published application you receive error "You might be having an issue with a Citrix Virtual Driver (MobileReceiver)". | Running the Receiver Clean-Up Utility fixed the issue. | https://discussions.citrix.com/topic/402126-citrix-workspace-virtual-driver/ | |
| 82 | With a published application started, launching a second published application periodically disconnects the first. | Running the Receiver Clean-Up Utility and installing Workspace app 1902 fixed the problem. | https://discussions.citrix.com/topic/401732-session-closes-when-starting-new-application/ | |
| 83 | When launching an application you receive error "Unable to connect to the server. Contact your system administrator with the following error: SSL Error 47: The server sent an SSL alert: sslv3 alert handshake failure". | Using the Receiver Clean-Up Utility and reinstalling Workspace app resolved the issue. | https://discussions.citrix.com/topic/402163-ssl-error-on-citrix-workspace/ | |
| 84 | When connected to a Linux VDA from Workspace app for Windows, holding down the CTRL key sends repeated CTRL events to the Linux VDA, rather than a single event. If you hold down the CTRL key when connected to a Linux VDA from Workspace app for Linux, a single CTRL event is sent as expected. | Follow the CTX article to configure Ease of Access settings on the Windows device. | https://support.citrix.com/article/CTX219689 | |
| 85 | Sessions open and close instantly when the workstation uses an "NVIDIA GeForce GTX 1080 Ti" graphics card. | Rolling back Workspace app appears to have solved the issue, although the same issue has been experienced before on other versions. | Citrix Workspace app 1904.1 for Windows. | https://discussions.citrix.com/topic/403265-citrix-workspace-19041-does-not-work-with-nvidia-1080ti/ |
| 86 | After an upgrade to Workspace app 1904 for Windows, you receive error "Unable to connect to the server. Contact your system administrator with the following error: SSL Error 4: The operation completed successfully." when launching applications. | Upgrade Gateway with a compatible list of Ciphers: https://docs.citrix.com/en-us/citrix-workspace-app-for-windows/about.html#cryptographic-update | https://support.citrix.com/article/CTX253819 | |
| 87 | After updating the Store URL by Group Policy, the old store is not removed. | This is resolved in Workspace app 1092 for Windows. | https://support.citrix.com/article/CTX253955 | |
| 88 | An HDX session to published application lags and stutters with Workspace app 1808 for Windows or Receiver for Windows 4.12 running on Windows 10. | This only appears to happen when the Windows 10 laptop is running off battery. | Citrix Receiver for Windows 4.12 and Workspace app 1808 for Windows. | https://discussions.citrix.com/topic/398365-workspace-1808receiver-412-windows-10-lag/ |
| 89 | A silent installation of Workspace app 1904 for Windows does not return a return code from the installer. | Certain changes were made to the process handling in the installer, so you may have to update your script. | Citrix Workspace app 1904.1 for Windows and above. | https://support.citrix.com/article/CTX257546 |
| 90 | A .docx file opened on a local Windows 10 or Windows 7 PC launches Microsoft Word published from Citrix, but the Word page displays a new empty document, "document1.docx". Excel files launches locally causes a "File not found" error message to appear in the published version of Excel, and PowerShell also throws an error. | This issue begins after an upgrade to Workspace app 1811 for Windows or higher. This is resolved in Workspace app for Windows 1907. | Citrix Workspace app 1811 for Windows. | https://discussions.citrix.com/topic/403764-content-redirection-file-type-association-office-file-not-found/ |
| 91 | Sessions disconnect with the VDA Event Viewer reporting "The description for Event ID 1 from source ICA Client (Vanadium) cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer". | This can happen if Workspace app cannot validate a received data packet. To ignore the invalid data packet and go to the next packet for processing, try setting "Tw2IgnoreValidationErrors" to "TRUE" and "Tw2IgnoreExecutionErrors" to "TRUE" under "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\ICA Client\Engine\Configuration\Advanced\Modules\Thinwire3.0". | https://support.citrix.com/article/CTX259101 | |
| 92 | After upgrading Workspace app to 1904.1, connections to VDAs running 7.6 LTSR using SSL does not work. | The 1904.1 version received a cryptographic update, resulting in some cipher suites being removed. The LTSR version of Receiver should support older SSL ciphers. | https://discussions.citrix.com/topic/404178-vda-ssl-and-workspace-app/ | |
| 93 | When adding an account you receive message "Your account cannot be added using this server address". | Try to browse to the Workspace app for Web address manually. This error can be caused if your client does not trust the certificate used by StoreFront. | ||
| 94 | When launching a published application and then launching a second published application, the first published application opens again and appears twice. | This issue occurred on a Workspace app 1909 for Windows client pointing back to StoreFront 3.0. The issue only occurs when launching from Workspace app client and not Receiver for Web. The issue also does not occur when pointing to a newer StoreFront such as 3.12.5000 (LTSR 7.15 CU5). The ideal resolution is to move clients to a newer StoreFront, however setting 'WSCReconnectAll' to 'false' under 'HKLM\SOFTWARE\WOW6432Node\Citrix\Dazzle' resolves the issue. | ||
| 95 | With multiple monitors in use, the mouse pointer is being pushed outside of the publsihed application window. | Setting the resolution on each monitor to be the same as the laptop resolved the issue. | ||
| 96 | Workspace app 2006.1 takes a long time to launch an ICA session. | Create DWORD "SendPublicIp" with a value of "0x1" under "HKLM\SOFTWARE\WOW6432Node\Citrix\Dazzle". This bypasses Workspace app connecting to "locus.analytics.cloud.com:443" which fails as seen in a Fiddler trace. | Citrix Workspace app 2006.1 for Windows | https://support.citrix.com/article/CTX276652 |
| 97 | Workspace app hangs at "Connection in progress" and then after a few minutes throws error "The network connection to your application was interrupted. Try to access your application later, or contact your help desk". | This may happen when EDT (Adaptive Transport) is enabled and you are connecting over Citrix Gateway. To confirm, from the affected endpoint, you could block UDP traffic to the Gateway and try to launch a resource. | ||
| 98 | Mouse pointer is offset when using published application. This happens on a workstation connected to high resolution monitors. | Open Workspace app "Advanced Preferences -> High DPI" and set "Scale the session for high resolution" to "Yes". This can also be set via GPO to cover multiple workstations. | ||
| 99 | Running "C:\Program Files (x86)\Citrix\SelfServicePlugin\SelfService.exe" -poll via a registry Run key string is not working. The string in this case was created by Ivanti. | In this example, the formatting of the quotation marks specified in the Run key string was not correct. This was likely caused by copying and pasting from a text editor which did not format the quotation marks as Group Policy/Windows expects. | ||
| 100 | Some credit card readers no longer process credit card payments. | This is resolved in Workspace app for Windows 1912 LTSR Hotfix 2. | Citrix Workspace app for Windows 1912 LTSR CU4. | https://support.citrix.com/article/CTX318353 |
| 101 | An "Element not found" error is displayed when launching an application or desktop. | This affects the Microsoft Store version of Workspace app. There is an issue with Store app updates. Citrix are working with Microsoft on this issue. | https://support.citrix.com/article/CTX319748 | |
| 102 | After upgrading Citrix Workspace app for Windows to 20.09.5, you receive error "Cannot Connect to Server" when attempting to connect to StoreFront. | The fix is included in Citrix Workspace App for Windows 20.09.6 release and above. | Citrix Workspace app 20.09.5 for Windows. | https://support.citrix.com/article/CTX282687 |
| 103 | After upgrading to Citrix Workspace app 2405 for Windows application launches are failing with error "Internal Error" or "Connection Timeout". | The issue is seen more frequently whilst trying to launch multiple applications at the same time. This is a known issue and there is currently a preview release of Citrix Workspace app that contains the fix. | Citrix Workspace app 2405 for Windows. | https://support.citrix.com/s/article/CTX691313-cwa-2405-application-launch-fails-after-upgrading-to-cwa-2405 |
| 104 | When launching a seamless application access to the local desktop such as the Start menu and local applications becomes restricted ans when pressing Windows + Tab an 'ICA Seamless' popup is visible but cannot be clicked on. | All hotkeys were redirected into the Citrix session which appeared to be causing this issue. |
xander82
July 20, 2018Hi George,
just seen you linked my discussions entry about Outlook loses Focus. Are you aware of this issue?
George Spiers
July 20, 2018No just tracking that discussion in case it may benefit the wider community.
Steven
January 16, 2019Did you find a fix for this issue Xander?
Rukmani
December 9, 2019I am getting a black screen when opening .ica file
Anonymous
August 4, 2021Same here- any fix for this yet?