A list containing the majority of Citrix Workspace app for Linux (formerly Receiver for Linux) support articles collated to make this page a one stop place for you to search for and find information regarding any issues you have with the product and its related dependencies.
The page is updated daily with new support articles and information. Articles will change from time and if information here is outdated or incorrect please let me know using the comments. Links may also expire or change so if you find broken links, please again let me know. For each issue, known product versions affected are recorded however that does not mean product versions that aren’t listed are not affected.
There is a search box that you can use if looking for a specific fault. For example if you have an error code or error message, use that to perform a search. You can also use your browsers search feature which will perform a search against the whole page based on the words you enter.
Receiver for Linux / Workspace app for Linux:
| wdt_ID | Brief Description of Issue | Brief Description of Fix | Applicable Product Versions Affected (if known) | Link to supplemental Support Article(s) |
|---|---|---|---|---|
| 1 | When using two monitors, the desktops spans the middle of the two monitors and the left and right sides of the screen are black or blank. | Up to 8 graphics drivers are installed along with the VDA to handle up to 8 monitors. When a new session is created one of these drivers is selected at random and used for each monitor. This issue can be caused by a VMware graphics driver present which is being randomly selected to be used for one monitor in the session. This driver has limitations on the resolutions that can be used. You will have to remove this driver from the VDA. | https://support.citrix.com/article/CTX218627 | |
| 2 | Keyboard no longer working. | This is a known issue and if you are experiencing the same, Citrix have a private fix. | Citrix Receiver for Linux 13.5. | https://support.citrix.com/article/CTX224029 |
| 3 | When using HDX 3D Pro, a black box may appear around some custom cursors. | This is a known issue and 32-bit cursors are being investigated as part of the product road maps for Citrix Receiver for Mac. Cursors that employ shadow effects for example are classed as 32-bit cursors and not currently supported by Receiver for Mac. | https://support.citrix.com/article/CTX223626 | |
| 4 | When connected to a Windows 10 VDA the taskbar shows a white line on the second monitor when in full screen mode. | Either set "Use Video codec for compression" to "For the entire screen" or change "HD64Enabled=False" in "/opt/Citrix/ICAClient/Config/All_Regions.ini". | https://support.citrix.com/article/CTX233142 | |
| 5 | Duplicate entries exist in "All_Regions.ini" which causes an error to be shown when launching a VDI session. | This has been resolved in Receiver for Linux 13.10. | https://support.citrix.com/article/CTX236784 | |
| 6 | Application fails to start on Linux machine running CentOS. | This is caused by older versions of CentOS not including the "gzopen64" function. Upgrade CentOS to the latest (6.10 or later) version. | Citrix Workspace app for Linux 1808. | https://support.citrix.com/article/CTX237275 |
| 7 | Stores do not appear under "Preferences -> Accounts" when using Workspace app for Linux on Ubuntu 18.04. | This happens because Ubuntu 18.04 does not have "libcurl 4" installed by default. Install this before installing Workspace app. | Citrix Workspace app for Linux 1808. | https://support.citrix.com/article/CTX237274 |
| 8 | When using Receiver for Linux or Workspace app for Linux, USB audio devices may appear in Device Manager when passed through from client to Server OS VDA, however the device does not show as a playback device under "Sound". | On the VDA, create a "UsbAudioEnabled" DWORD with value "0x1" under "HKLM\SOFTWARE\Citrix\PortICA\GenericUSB". | https://support.citrix.com/article/CTX238341 | |
| 9 | ICA files do not launch automatically from Firefox when using Workspace app for Linux. | Follow the CTX article for some suggestions on how to resolve this, including enabling "protocolHandler" for Linux via the StoreFront "web.config" file. | https://support.citrix.com/article/CTX237727 | |
| 10 | If using a SAML store, you may see a "Unacceptable TLS Certificate" error before receiving the login prompt. This is expected because of Webkit migration from version 1 to 2 for Workspace app 1906 for Linux. | Webkit2 provides enhanced security and does not allow further operations if TLS certificate validation fails. Adding your StoreFront certificate as a "system cacert" and updating your CA certificates will solve this issue. | Citrix Workspace app 1906 for Linux. | https://support.citrix.com/article/CTX260336 |