A list containing the majority of Citrix Provisioning (formerly Provisioning Services) support articles collated to make this page a one stop place for you to search for and find information regarding any issues you have with the product and its related dependencies.
The page is updated daily with new support articles and information. Articles will change from time and if information here is outdated or incorrect please let me know using the comments. Links may also expire or change so if you find broken links, please again let me know. For each issue, known product versions affected are recorded however that does not mean product versions that aren’t listed are not affected.
There is a search box that you can use if looking for a specific fault. For example if you have an error code or error message, use that to perform a search. You can also use your browsers search feature which will perform a search against the whole page based on the words you enter.
Provisioning Services / Citrix Provisioning:
| wdt_ID | Brief Description of Issue | Brief Description of Fix | Applicable Product Versions Affected (if known) | Link to supplemental Support Article(s) |
|---|---|---|---|---|
| 1 | Target Devices become stuck at "virtual disk found" or "Starting Windows". | This may be caused by software loading drivers into memory during NT-loading. As a workaround, a script has been included in the CTX article which checks for machines that have likely stuck and restarts them. | https://support.citrix.com/article/CTX224259 | |
| 2 | On VMware image conversion fails and the machine becomes stuck at the Windows splash screen. | This can be caused by the master Target Device having both a SATA and SCSI controller attached to it. The SATA controller is normally used for the CD/DVD drive in hardware versions 10 and 11. Change the SATA controller to an IDE controller or remove the CD/DVD component if not needed. | Provisioning Services 7.12. | https://support.citrix.com/article/CTX226954 |
| 3 | PVS servers are showing as offline within the PVS console and the Event Log is showing Event ID 11 "Undefined Database Error". | This is due to the SQL server being configured for TLS 1.2 which SQL native client version 11.0.2100.60 does not support. Install the latest version of the SQL native client on all PVS servers and then restart each server. | Provisioning Services 7.11 to 7.12. | https://support.citrix.com/article/CTX226526 |
| 4 | Linux VDA Target Devices fall out of domain after automatic password change duration. | Within the Linux vDisk properties, select "Enable Active Directory machne account password management". | Provisioning Services 7.13 to 7.14. | https://support.citrix.com/article/CTX226607 |
| 5 | When using the XenDesktop Setup Wizard with System Center Virtual Machine Manager as your Hypervisor broker, you receive error "Error - Has no available templates defined that are fully accessible by all hosts". | From the machine that you are converting in to a VM Template (the master template machine), edit the properties and under "Hardware Configuration" make sure there is a blank formatted cache disk attached. Set the "Guest OS profile" to "None" and make sure your storage names have no special characters. | Citrix Provisioning Services 7.12. | https://support.citrix.com/article/CTX221203 |
| 6 | After upgrading to Provisioning Services 7.8 your Target Devices no longer boot and stick on the Windows boot screen. | Try setting the Telemetry Service to Delayed Startup or Disabled. Otherwise make sure Group Policy is not set to delete profiles on the PVS Servers after a number of days. | Citrix Provisioning Services 7.8. | https://support.citrix.com/article/CTX215724 |
| 7 | After running a batch of updates, the Write Cache is not filling up quickly. | This could be due to Microsoft Updates not having properly installed before the image was promoted to production. Revert the image back and make sure update installs are complete, also run a defragmentation against the vDisk. | https://support.citrix.com/article/CTX224523 | |
| 8 | Target Devices perform slowly when a copy and paste vDisk operation in on-going and the vDisk store resides on CIFS storage. | It is a better practice to use DFS-R for vDisk replication on SMB3 storage. | https://support.citrix.com/article/CTX226170 | |
| 9 | Target Device stuck at "Login to Provisioning Services disk services". | If the vDisk is load balanced then change the settings to make it only available from one of the PVS Servers. Next reboot the VDA and test to see if it moves past the sticking point. Keep doing this for each PVS server to see which one is causing the issue. Once you have found the culprit, restart that server. | ||
| 10 | The vDisk auto-update schedule does not take effect or even reconfigure after rebooting the environment. | Reconfigure auto-update from the PVS Server or else manually start the auto-update virtual machine. | https://support.citrix.com/article/CTX205019 |
Keith Wills
July 13, 2018may see warning “A newer version of Citrix Diagnostics Facility is already installed” – “This message can be ignored” – not true, or at least for me it would cancel the install. Was trying to upgrade console first and got the error. Fix was to uninstall the CDF (Citrix Diagnostics Facility) and then run console install. Gave a new error (installation failed), but actually went through and completed.