A list containing the majority of Citrix Application Delivery Management (formerly NetScaler Management and Analytics System) support articles collated to make this page a one stop place for you to search for and find information regarding any issues you have with the product and its related dependencies.
The page is updated daily with new support articles and information. Articles will change from time and if information here is outdated or incorrect please let me know using the comments. Links may also expire or change so if you find broken links, please again let me know. For each issue, known product versions affected are recorded however that does not mean product versions that aren’t listed are not affected.
There is a search box that you can use if looking for a specific fault. For example if you have an error code or error message, use that to perform a search. You can also use your browsers search feature which will perform a search against the whole page based on the words you enter.
NetScaler Management and Analytics System / Citrix Application Delivery Management:
| wdt_ID | Brief Description of Issue | Brief Description of Fix | Applicable Product Versions Affected (if known) | Link to supplemental Support Article(s) |
|---|---|---|---|---|
| 1 | MAS is taking a system backup twice daily rather than once. Both backups are happening almost at the same time. | This is a known issue. Upgrade to MAS 11.1.52.13. | Citrix NetScaler MAS 11.1.51.21. | https://support.citrix.com/article/CTX222435 |
| 2 | HDX Insight no longer showing any data after upgrade of MAS to build 11.1.51.21. | This is a known issue. Upgrade to MAS 11.1.53.11. | Citrix NetScaler MAS 11.1.51.21. | https://discussions.citrix.com/topic/383828-mas-111-5121-hdx-insight-not-working |
| 3 | Citrix Director does not show data from MAS under the Network tab, | Upgrade to MAS 11.1.52.15. | Citrix NetScaler MAS 11.1. | https://support.citrix.com/article/CTX220694 |
| 4 | NetScaler MAS does not display Load Balanced VIPs. | This is due to user hitting "Enter" in the Load Balanced Virtual Server comments section. This creates "\n" characters which MAS does not like. These characters need to firstly be removed. | https://support.citrix.com/article/CTX220700 | |
| 5 | The restore of an HA node on standalone NetScaler MAS appliance fails and hangs at step "Restoring NetScaler Management and Analytics System database". | Fix is scheduled for MAS 11.1.52.15 build. There is a workaround which involves killing the "psql" process as documented in the CTX article. | Citrix NetScaler MAS 11.1 to 12.0. | https://support.citrix.com/article/CTX220968 |
| 6 | Restore of NetScaler MAS to a previous backup may fail. | You can stop the restore process by logging on to the MAS shell, deleting the resume restore file and rebooting the MAS appliance. | Citrix NetScaler MAS 11.1 to 12.0. | https://support.citrix.com/article/CTX220966 |
| 7 | Geo Location database is not showing any data on maps in NetScaler MAS 11.1.49.16. | Upgrade to MAS 11.1.50.16. | Citrix NetScaler MAS 11.1.49.16. | https://support.citrix.com/article/CTX219424 |
| 8 | NetScaler MAS does not display any Insight data if the SNIP IP was used to add the NetScaler appliance. | When adding NetScaler appliances, use the NSIP and not the SNIP address. | https://support.citrix.com/article/CTX227228 | |
| 9 | When attempting to enable Insight on a Virtual Server, the Virtual Server does not appear in the list. | If MAS is configured to manually manage Virtual Servers you'll have to navigate to "Networks -> Licenses -> System Licenses" and choose the Virtual Server you want to manage before you can enable Insight against it. | https://support.citrix.com/article/CTX227349 | |
| 10 | After an upgrade to NetScaler 12 the state of an AppFlow Collector appears DOWN. | From NetScaler 12.0.51.24 onwards, you can view the status of connectivity between the NetScaler SNIP address and AppFlow Collectors by browsing to "System -> AppFlow -> Collectors" or via CLI command "show appflow collector". The state will be down if there is a communication problem between the SNIP and AppFlow Collector. This does not affect AppFlow data exports to AppFlow Collectors, which is done via the NSIP. | Citrix NetScaler 12.0.51.24. | https://support.citrix.com/article/CTX227438 |
Melvin
March 1, 2018Hi George,
We have 12 Virtual Servers added as Licensed VIP’s in NMAS . Only 9/12 is getting displayed in the Dashboard , 3 missing as Gateway VIP’s from a specific Netscaler . We are able to add/view other load balanced VIP’s from same Netscaler , already tried marking the VIP’s as unlicensed and adding it back
Any suggestions
George Spiers
March 2, 2018Are the Gateway VIPs sitting behind a Content Switch? Are there any other Gateway VIPs that do show up in MAS dashboard?
Navigate to Networks -> System Licenses -> Click to select -> NetScaler Gateway -> do the VIPs show here, or do you have to select “Add Virtual Servers”?
What build of MAS?
Anonymous
March 2, 2018MAS Build 12.0.56.20
Yes, Gateway VIP’s from a different Netscaler (DR VPX) shows up fine. Gateway VIP’s from PROD VPX does not show up in the dashboard, but there are present under Networks -> System Licenses -> NetScaler Gateway
I’ve tried marking them as un licensed and adding it back . These VIP’s in question are not sitting behind a content switching vserver .
We do have a new Gateway VIP on prod VPX, sitting behind content switching vserver and that shows up fine in the Dashboard
swagggirl
March 5, 2018Thank you for your blog post.Really thank you! Awesome.
vipin sharma
October 9, 2019Hi My ADM is also used for backup of the ADC deployed in our infra and for some of the ADC backup is failing and all config is correct . What could be the reason of that .
The only error i am getting is below
Category: DeviceBackupFailure
Severity: Major
Information: DeviceBackup from 192.168.222.47 failed (Download issue).
George Spiers
October 15, 2019The only thing I have that would relate to that is:
Verify DNS is configured correctly on SDX to ensure it can resolve the MAS appliance FQDN.
david nunes
September 9, 2020Hi George..
I have a MAS version 13 and when i try to connect to any appliance via de MAS it’s not working, also if i try to add a new appliance i receive the error “Invalid POST request, payload should start with object=”.
Do you have any idea how to fix it?
regards.
Brian
October 29, 2020I have this same issue.
Naz
December 17, 2020Hello there,
This appears to be a browser issue, which can be bypassed by clearing cache etc. or simply launching in incognito mode… well it certainly work for me.
Naz.
Anonymous
September 21, 2021Worked for me, thanks Naz
Anonymous
December 14, 2020I just upgraded to the latest ADM today same issues.
When adding ADC Profile
“Invalid POST request, payload should start with object=”
Naz
December 17, 2020Hello there,
This appears to be a browser issue, which can be bypassed by clearing cache etc. or simply launching in incognito mode… well it certainly work for me.
Naz.