A list containing the majority of Citrix Profile Management support articles collated to make this page a one stop place for you to search for and find information regarding any issues you have with the product and its related dependencies.
The page is updated daily with new support articles and information. Articles will change from time and if information here is outdated or incorrect please let me know using the comments. Links may also expire or change so if you find broken links, please again let me know. For each issue, known product versions affected are recorded however that does not mean product versions that aren’t listed are not affected.
There is a search box that you can use if looking for a specific fault. For example if you have an error code or error message, use that to perform a search. You can also use your browsers search feature which will perform a search against the whole page based on the words you enter.
Profile Management:
| wdt_ID | Brief Description of Issue | Brief Description of Fix | Applicable Product Versions Affected (if known) | Link to supplemental Support Article(s) |
|---|---|---|---|---|
| 1 | A bug in Profile Management 5.7 causes "userProfileManager.exe" to consume high memory. | Disable Active Writeback for Registry or else upgrade to Profile Management 5.8 which contains the fix. | Citrix Profile Management 5.7. | https://support.citrix.com/article/CTX224992 |
| 2 | The Start Menu can become unresponsive after several logons and logoffs on Windows Server 2016 RTM/Windows 10 RS1 when used with Profile Management. | Upgrade to Windows 10 build 1703 (Creators Update/Redstone 2). | Windows 10 and Server 2016 build 1607. | https://support.citrix.com/article/CTX224495 |
| 3 | Start Menu icons are not saving within the user profile. | You must add directories and files to the "Directories to Synchronize" and "Files to Synchronize" policy settings. | ||
| 4 | When a hyperlink is clicked within Outlook users are asked "How do you want to open this type of link (http)?". | You must configure on a reference machine Internet Explorer to be the default program for HTTP/HTTPS, export the default associations and apply them to all sessions via Group Policy. | https://support.citrix.com/article/CTX220134 | |
| 5 | Occasionally with "Delete locally cached profiles on logoff" configured NTUSER.DAT cannot be deleted. This can occur when using Windows 10 Redstone or Windows Server 2016. | Upgrade to Profile Management 5.7 which contains the fix. For workarounds, enable a delay before deleting the profile which may help to give whichever process is using NTUSER.DAT time to release any locks. Setting a value higher than 40 seconds is highly recommended. Alternatively you could disable the deletion of cached profiles on logoff if you did not need it. | Citrix Profile Management 5.2. | https://support.citrix.com/article/CTX216097 |
| 6 | Users may experience profile corruption, slow logons or unexpected behaviour if using profiles from differing Windows versions as Roaming or UPM profiles. | The use of profiles across different versions of OS is not supported by Microsoft and may cause undesirable behaviour. It is therefore recommended that profiles covering different Operating Systems are maintained separately and not used across versions. For example, machines running an OS that expect a v4 profile should not receive a v2 profile from Citrix Profile Management and so on. On the other hand Windows 7 profiles are compatible with Windows Server 2008 R2 just as Windows 8 profiles are compatible with Windws Server 2012 for example. | https://support.citrix.com/article/CTX212877 | |
| 7 | File Type Associations fail to roam on Windows Server 2016 and Windows 10 using Citrix Profile Management. | Upgrade to Profile Management 5.8. If you cannot upgrade yet, a workaround is to delete "Speech_OneCore=" from the UPM exclusion list (you are including it for synchronisation) and add "TileDataLayer" to the "Folders to mirror" policy setting. | Citrix Profile Management 5.7. | https://support.citrix.com/article/CTX222433 https://support.citrix.com/article/CTX221380 |
| 8 | The default browser fails to roam on Windows 10 and Windows Server 2016 using Citrix Profile Management 5.7. | Upgrade to Profile Management 5.8. | Citrix Profile Management 5.7. | |
| 9 | Citrix Profile Management (UserProfileManager.exe) may crash every 7 days on 32-bit Windows machines. | Upgrade to UPM 7.15 or as a workaround disable CEIP or contact Citrix for a private fix. | https://support.citrix.com/article/CTX224931 | |
| 10 | Ntuser.dat is not copied to the profile store after logging off a Windows 10 VDA. CUPM logs show "The process cannot access the file because it is being used by another process". | Citrix have released a private fix for this issue which causes Profile Management to retry copying ntuser.dat back to the store if the file is in use the first time. A fix is also part of Profile Management 7.16. | Citrix Profile Management 5.8. | https://support.citrix.com/article/CTX226731 |
Ray
February 4, 2019Hey George,
Curious if anybody has any information on Server 2019 Roaming Start Menu?
In this article they state 2016 only https://support.citrix.com/article/CTX224498
Citrix Profile Management starts to support Win10 since the version5.4, start menu is always a critical issue since that time, and we suggest below recommended configuration to give user good start menu user experience.
Exclude the two items below in the same time: •!ctx_localappdata!\Packages
•!ctx_localappdata!\Microsoft\Windows\UsrClass.dat*
To retain tile persistence, add the TDL folder to mirror folder list.
•!ctx_localappdata!\TileDataLayer
Wondering if you tested this or know anybody who has?
karthik M
July 16, 2019In XenApp 7.15 cu3 environment and configured citrix UPM profile here. Only one particular user cannot open the published application. in the same desktop we will use other user account we can able to open published appln. eariler we delete the UPM profile next logon it was working fine. now the same user again they facing appln open issue.
George Spiers
July 17, 2019Any particular error message? After deleting the user profile how many successful application launches do you get before it breaks, just one? Try it but do not actually use the application. Record a success, close the application and re-launch/repeat.
prasant
December 27, 2019I am using 7.15 cu 3 with PVS streamed non-persistent desktop…..
Recently visited hyperlink on offline document generated from web app does not work on win 10 virtual desktop – Hyperlink changes to light blue but when user goes back to the main page and clicks on another hyperlink, the new one turns light blue and the previously visited link goes to default color, therefore, not maintaining the color change for recently visited link, in fact the color change only stays active for current link. First I remove group policy for profile management on test version OU which seemed to fix the problem, then I applied another copy of profile management policy by disabling file and folder sync policy related to Microsoft and google and deleted my profile which seemed to work temporarily but as soon as I apply gpupdate /force and log out of my non-persistent desktop the problem is back on. I even disabled active write back and streaming and still it is the same issue
George Spiers
February 17, 2020I would apply process of elimination to this to find out what policy setting or exclusion is causing the problem.
dave.cloud.devops@gmail.com
April 2, 2020Hello, do you know any issues between Citrix 7.15 and windows server 2016?
I’m experiencing issues when the user is logged onto the server and user sometimes loss protect folder creation, then the app is causing issues on the app published.
UPM is not configured.
Thanks
Anonymous
February 2, 2021How to Migrating from Citrix UPM to Local Profile
Dustin
August 3, 2021Hello George Spiers,
We are trying to have directories delete on logon through GPO and it is not working. We are on 7.15.600. Have you seen any bugs around getting this to work properly?
Thanks,
Dustin