A list containing the majority of Citrix related Windows 10 support articles collated to make this page a one stop place for you to search for and find information regarding any issues you have with the product and its related dependencies.
The page is updated daily with new support articles and information. Articles will change from time and if information here is outdated or incorrect please let me know using the comments. Links may also expire or change so if you find broken links, please again let me know. For each issue, known product versions affected are recorded however that does not mean product versions that aren’t listed are not affected.
There is a search box that you can use if looking for a specific fault. For example if you have an error code or error message, use that to perform a search. You can also use your browsers search feature which will perform a search against the whole page based on the words you enter.
Windows 10:
| wdt_ID | Brief Description of Issue | Brief Description of Fix | Applicable Product Versions Affected (if known) | Link to supplemental Support Article(s) |
|---|---|---|---|---|
| 1 | A green popup window appears briefly prompting to press "Win + G" for the game bar or search bar when launching published applications or desktops from a Windows 10 client. | Create a DWORD with name "AllowGameDVR" and value of "0" within "HKLM\Software\Policies\Microsoft\Windows". | ||
| 2 | When logged on to a Windows 10 desktop, the disconnect option is not available. Instead an empty box appears. | Citrix and Microsoft have to work together to develop a fix for this issue. As part of the Windows 10 design, the Start Menu will only contain the disconnect option when the OS detects the desktop is being accessed via RDP. Citrix (ICA) connections use a different approach and remote sessions are established as "console" sessions in order to better support some of the HDX features and provide a user experience that is as close to using a physical machine as possible. As a workaround use the disconnect button on Citrix Receiver for Windows desktop viewer toolbar or create a shortcut on the Windows 10 Start Menu to "TSDiscon.exe". | https://support.citrix.com/article/CTX225970 | |
| 3 | Using Citrix Profile Management 5.8 or previous with Windows 10 Redstone 1 (Anniversary Update) can cause the Start Menu to become unresponsive after several logons and logoffs. | This has been fixed in Windows 10 Redstone 2 (Creators Update). | https://support.citrix.com/article/CTX224495 | |
| 4 | The lock screen background image does not appear when Receiver for Windows is installed on some Windows 10 builds. | Install KB4022723 to fix as found by Helge Klein. | https://support.citrix.com/article/CTX223741 | |
| 5 | Small mouse cursor when using Windows 10 Creators Update with Receiver for Windows 4.6 and 4.7. | There seems to be no definitive fix as yet. (1st Sep.2017). | Windows 10 Creators Update. | https://discussions.citrix.com/topic/386421-strange-behavior-in-citrix-receiver-on-win10-creators-update |
| 6 | File Type Associations fail to roam on Windows 10 using Citrix Profile Management. | Upgrade to Profile Management 5.8. If you cannot upgrade yet, a workaround is to delete "Speech_OneCore=" from the UPM exclusion list (you are including it for synchronisation) and add "TileDataLayer" to the "Folders to mirror" policy setting. | Citrix Profile Management 5.7. | https://support.citrix.com/article/CTX222433 https://support.citrix.com/article/CTX221380 |
| 7 | Upgrading a Windows 10 v1511 VDA to v1607 fails with VDA 7.14.1 or 7.15 LTSR installed. | Before upgrading, uninstall the VDA and then reinstall after ugrade is complete. This is the supported to upgrade. | https://support.citrix.com/article/CTX227856 | |
| 8 | When connecting to a Windows 10 v1511 VDA that has just been upgraded from 7.11 to 7.13, you receive a grey screen. | This issue is specific to Windows 10 v1511. At times during a 7.11 VDA upgrade to 7.13, "ctxuvi.sys" does not get updates. If you manually replace the file with the correct 7.13, the issue is resolved. | Windows 10 1511. | https://support.citrix.com/article/CTX227855 |
| 9 | When clicking the Start Menu nothing happens. | Following the steps in the CTX article, add/remove a number of Files/Directories to Citrix Profile Management policies for synchronization. | https://support.citrix.com/article/CTX224835 | |
| 10 | The XenApp and XenDesktop 7.16 VDA fails to install on Windows 10 1709 (Fall Creators) with error "Installation of the Citrix Diagnostic Facility failed with error code 1603". | Install KB4051963. | https://support.citrix.com/article/CTX229052 | |
| 11 | Start Menu scrolling and typing appears slow when using HDX 3D Pro with an NVIDIA GPU. The same does not exist when HDX 3D Pro is not used. | Dowload the latest NVIDIA VIB drivers for the ESX host and Guest VM drivers for Windows 10. | https://support.citrix.com/article/CTX230664 | |
| 12 | The restart or shutdown buttons do not appear on Start Menu of Windows 10 1607 OS. | Disable the Group Policy which restricts access to the restart/shutdown buttons. | https://support.citrix.com/article/CTX230687 | |
| 13 | You cannot connect to a XenDesktop desktop through Citrix but can RDP to it. When connecting through Citrix, a blue screen pops up with spinning dots. | This issue is caused by logons stalling whilst waiting for third-party credential providers. Removing those resolves the issue. | https://support.citrix.com/article/CTX221679 | |
| 14 | When using Secure ICA to secure traffic via SSL you receive error "The Citrix ICA Transport Driver received SSL initialization error 0xc0000241". | When the VDA is Windows 10 Anniversary Edition or later, an additional step is required in order to correct the cipher suite list. Refer to the CTX article to use Group Policy and specify an SSL cipher suite order. | https://support.citrix.com/article/CTX232685 | |
| 15 | On a Windows 10 1709 machine running on Hyper-V with VDA 7.15.1 installed, the "vmsp.exe" process has high CPU utilisation. | Add value "vmsp.exe" to the "UviProcessExcludes" registry string. This may be resolved by Microsoft in a future OS update. | https://support.citrix.com/article/CTX232772 | |
| 16 | After installing VDA 7.15 the Windows 10 1709 VDA will no longer boot. | You have to exclude the PvD component as this is not compatible with Windows 10 1709. If you need personal vDisks then use Windows 10 1703. | Windows 10 1709. | https://support.citrix.com/article/CTX232883 |
| 17 | Attempts to connect to a Windows 10 1709 VDA might result in a grey screen. When you attempt to connect to the desktop through a hypervisor console you receive a black screen and spinning wheel. RDP connections work fine. | Download Hotfix "DesktopVDACoreWX86_7_15_1004" or "DesktopVDACoreWX64_7_15_004". | Citrix XenApp and XenDesktop 7.15 LTSR CU1. | https://support.citrix.com/article/CTX232804 |
| 18 | Citrix Workspace Environment Management Agent fails to work after an upgrade to Windows 10 1709. | The registry key "Norskale" under "HKLM\System\CurrentControlSet\Control" is removed during the upgrade. Citrix are working on a resolution with Microsoft but in the meantime a reinstall would resolve. | Microsoft Windows 10 v1709. | https://support.citrix.com/article/CTX229052 |
| 19 | When running "Get-AppxPackage" and "Remove-AppxPackage" on the master image to remove applications such as Bing Weather, you notice that the applications are still present when the image is pushed out to production. | These applications are user specific so when uninstalling you are really only uninstalling for that user. You could use other methods to remove the applications such as scripts. | https://support.citrix.com/article/CTX234357 | |
| 20 | You receive a black screen when logging on to a VDA running Windows 10. | Citrix Profile Management is deleting the "AppReadiness" key under "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion". A hotfix "ProfileMgmt_7_15_2001.zip" has been released by Citrix. The fix is also part of Citrix Profile Management 7.18. | Citrix XenDesktop 7.15 LTSR CU2 and 7.17. | https://discussions.citrix.com/topic/395017-server-2016-black-screen/ |
| 21 | With "HDX MediaStream Windows media Redirection" disabled, Windows Media Player can cause certain video file formats to be vertically flipped when played. | This is a known issue in VDA 7.15 LTSR CU1. Upgrade to CU2. | Citrix XenDesktop 7.15 LTSR CU1. | |
| 22 | On a Windows 10 machine running dual-monitors, half of a seamless application appears to be black. | Upgrade to Receiver for Windows 4.10 or above which is now DPI scaling aware. Otherwise, check option "Disable display scaling on high DPI settings" for both the "wfica32.exe" and "wfcrun32.exe" files under "Properties -> Compatibility". | Microsoft Windows 10. | https://support.citrix.com/article/CTX224400 |
| 23 | Windows 10 1803 randomly reboots when running on XenServer 7.x | Citrix are aware of this issue and are working initially on an OS-side workaround. | Citrix XenServer 7.x and Microsoft Windows 10 1803. | |
| 24 | Windows 10 1803 cannot boot when the vDisk cache mode is set to "Cache in Device RAM". | Citrix are investigating this issue. As a workaround, "Cache in device RAM with overflow on hard disk" can be used. | Microsoft Windows 10 1803. | https://support.citrix.com/article/CTX231942 |
| 25 | Before installing PVS components on a Windows 10 1709 image, you must apply OS update KB4093105 or later. | Microsoft Windows 10 1709. | ||
| 26 | You cannot close File Explorer. | This happens when the "Themes" service is disabled, typically when optimising your Windows 10 image. Do not disable this service. | Microsoft Windows 10 1803. | https://discussions.citrix.com/topic/397368-fyi-users-unable-to-close-file-explorer-windows-10-1803/ |
| 27 | After disabling the "Themes" service, Windows Explorer opens but does not close and also looks corrupt. | Do not disable the "Themes" service, which is what some optimisation scripts or utilities do. | Microsoft Windows 10 1803. | |
| 28 | With the "Disconnect" button removed via Group Policy, it still shows in an ICA session but not in RDP. | This is a known issue and an enhancement request has already been opened for this issue. | https://support.citrix.com/article/CTX256834 | |
| 29 | When running dual monitors, the logon time jumps by more than 60 seconds. | In Group Policy, setting "Show clear logon background" to "Enabled" under "Computer Configuration -> Administrative Templates -> System -> Logon" resolves this issue. | Windows 10 1903. | https://discussions.citrix.com/topic/405095-long-logon-times-win10-1903-with-dual-monitors/ |
| 30 | Users frequently experience a black screen during logon to a Windows 11 multi-session VDA. | The fix was to remove the following registry values: 'HKLM\SYSTEM\CurrentControlSet\Services\vbdenum\Parameters\DeviceList\IndirectDisplayAdapter' and 'HKLM\SYSTEM\CurrentControlSet\Enum\PCI\Ven_5853&DEV_1003'. | https://support.citrix.com/article/CTX492509/black-screen-on-logon-to-windows-11-multisession |