A list containing the majority of Citrix related Windows 10 support articles collated to make this page a one stop place for you to search for and find information regarding any issues you have with the product and its related dependencies.
The page is updated daily with new support articles and information. Articles will change from time and if information here is outdated or incorrect please let me know using the comments. Links may also expire or change so if you find broken links, please again let me know. For each issue, known product versions affected are recorded however that does not mean product versions that aren’t listed are not affected.
There is a search box that you can use if looking for a specific fault. For example if you have an error code or error message, use that to perform a search. You can also use your browsers search feature which will perform a search against the whole page based on the words you enter.
Windows 10:
| wdt_ID | Brief Description of Issue | Brief Description of Fix | Applicable Product Versions Affected (if known) | Link to supplemental Support Article(s) |
|---|---|---|---|---|
| 1 | A green popup window appears briefly prompting to press "Win + G" for the game bar or search bar when launching published applications or desktops from a Windows 10 client. | Create a DWORD with name "AllowGameDVR" and value of "0" within "HKLM\Software\Policies\Microsoft\Windows". | ||
| 2 | When logged on to a Windows 10 desktop, the disconnect option is not available. Instead an empty box appears. | Citrix and Microsoft have to work together to develop a fix for this issue. As part of the Windows 10 design, the Start Menu will only contain the disconnect option when the OS detects the desktop is being accessed via RDP. Citrix (ICA) connections use a different approach and remote sessions are established as "console" sessions in order to better support some of the HDX features and provide a user experience that is as close to using a physical machine as possible. As a workaround use the disconnect button on Citrix Receiver for Windows desktop viewer toolbar or create a shortcut on the Windows 10 Start Menu to "TSDiscon.exe". | https://support.citrix.com/article/CTX225970 | |
| 3 | Using Citrix Profile Management 5.8 or previous with Windows 10 Redstone 1 (Anniversary Update) can cause the Start Menu to become unresponsive after several logons and logoffs. | This has been fixed in Windows 10 Redstone 2 (Creators Update). | https://support.citrix.com/article/CTX224495 | |
| 4 | The lock screen background image does not appear when Receiver for Windows is installed on some Windows 10 builds. | Install KB4022723 to fix as found by Helge Klein. | https://support.citrix.com/article/CTX223741 | |
| 5 | Small mouse cursor when using Windows 10 Creators Update with Receiver for Windows 4.6 and 4.7. | There seems to be no definitive fix as yet. (1st Sep.2017). | Windows 10 Creators Update. | https://discussions.citrix.com/topic/386421-strange-behavior-in-citrix-receiver-on-win10-creators-update |
| 6 | File Type Associations fail to roam on Windows 10 using Citrix Profile Management. | Upgrade to Profile Management 5.8. If you cannot upgrade yet, a workaround is to delete "Speech_OneCore=" from the UPM exclusion list (you are including it for synchronisation) and add "TileDataLayer" to the "Folders to mirror" policy setting. | Citrix Profile Management 5.7. | https://support.citrix.com/article/CTX222433 https://support.citrix.com/article/CTX221380 |
| 7 | Upgrading a Windows 10 v1511 VDA to v1607 fails with VDA 7.14.1 or 7.15 LTSR installed. | Before upgrading, uninstall the VDA and then reinstall after ugrade is complete. This is the supported to upgrade. | https://support.citrix.com/article/CTX227856 | |
| 8 | When connecting to a Windows 10 v1511 VDA that has just been upgraded from 7.11 to 7.13, you receive a grey screen. | This issue is specific to Windows 10 v1511. At times during a 7.11 VDA upgrade to 7.13, "ctxuvi.sys" does not get updates. If you manually replace the file with the correct 7.13, the issue is resolved. | Windows 10 1511. | https://support.citrix.com/article/CTX227855 |
| 9 | When clicking the Start Menu nothing happens. | Following the steps in the CTX article, add/remove a number of Files/Directories to Citrix Profile Management policies for synchronization. | https://support.citrix.com/article/CTX224835 | |
| 10 | The XenApp and XenDesktop 7.16 VDA fails to install on Windows 10 1709 (Fall Creators) with error "Installation of the Citrix Diagnostic Facility failed with error code 1603". | Install KB4051963. | https://support.citrix.com/article/CTX229052 |