A list containing the majority of Citrix Universal Print Driver, Universal Pring Server and general printing support articles collated to make this page a one stop place for you to search for and find information regarding any issues you have with the product and its related dependencies.
The page is updated daily with new support articles and information. Articles will change from time and if information here is outdated or incorrect please let me know using the comments. Links may also expire or change so if you find broken links, please again let me know. For each issue, known product versions affected are recorded however that does not mean product versions that aren’t listed are not affected.
There is a search box that you can use if looking for a specific fault. For example if you have an error code or error message, use that to perform a search. You can also use your browsers search feature which will perform a search against the whole page based on the words you enter.
Citrix Fixes – Universal Print Driver & Server, General Printing:
| wdt_ID | Brief Description of Issue | Brief Description of Fix | Applicable Product Versions Affected (if known) | Link to supplemental Support Article(s) |
|---|---|---|---|---|
| 1 | Using V4 native printer drivers (new to Windows 8/Server 2012 R2) is not supported by Citrix. You will experience printers failing to roam and get "Operation not permitted" or other errors when trying to print or access the print queue properties. | Install V3 drivers on both the VDA and client or print server, or else use the Citrix Universal Print Driver on the VDA and V4 drivers on client or print server. | https://support.citrix.com/article/CTX223749 | |
| 2 | Auto Client Printer Redirection fails even with the correct print drivers loaded and policies in place. | The "Citrix Print Manager Service" log on account is set to "Network Service" which does not have permission to the printing virtual channel. Change the "Citrix Print Manager Service" log on account to Local System. | https://support.citrix.com/article/CTX219663 | |
| 3 | Client printers on Mac and Linux clients fail to redirect to XenApp or XenDesktop sessions running on Windows 10, Windows Server 2012 R2 or Windows Server 2016 when configured to use the Citrix Universal Print Driver. | To support Mac and Linux clients, the VDA makes use of an HP driver that was included in Windows 7 and Server 2008 R2 but no longer included in Windows 10, Server 2012 R2 or Server 2016. On each VDA, install the "HP Color LaserJet 2800 Series PS" driver manually. | https://support.citrix.com/article/CTX140208 | |
| 4 | Users see printers from other user sessions. | Check the value of the "DefaultPrnFlags" registry key. A value of "4000" equals to only local administrators being able to see auto-created printers. In this case, make sure your users are now local administrators of the VDA. | https://support.citrix.com/article/CTX119684 | |
| 5 | It can take up to 6 minutes to enumerate printers within a session. | It takes approximately 30 seconds to a minute for a printer to fail to map. Every printer the user does not have access to or that is offline/no longer on print server will add delay to enumerating all printers. You need to make sure either that the printers are online, or that users have access to the printers they need. | https://support.citrix.com/article/CTX213548 | |
| 6 | The Universal Print Server (Upserver) component that ships with XenApp and XenDesktop 7.14 is no longer supported on Windows Server 2008 32-bit. | |||
| 7 | Session printers do not delete as appropriate as users roam between devices and sessions. For example, session printer "Printer_A" is assigned to "Client_A" and session printer "Session_B" is assigned to "Client_B" but when connected to Client A and then Client B you see both printers. | This issue is reproducable with non-UPS printers on Server VDA 7.9 to VDA 7.15. Apply fix "LC8077". This fix is also part of VDA 7.16. | Windows Server VDA 7.9 to 7.15. | https://support.citrix.com/article/CTX226539 |
| 8 | When changing the policy setting "Print driver mapping and compatibility" your changes are not saved. | As a workaround use the Citrix Group Policy PowerShell provider to edit this policy setting using "Add-PSSnapin Citrix.Common.GroupPolicy". | https://support.citrix.com/article/CTX226589 | |
| 9 | Printer error code 41 is displayed on XenApp 7.6. | Upgrade the VDA to 7.6.3, uninstall the existing Citrix Universal PDF Printer and then install the compatible 7.6.2.9 Citrix Universal PDF Printer. | Citrix XenApp 7.6. | https://support.citrix.com/article/CTX212952 |
| 10 | The default printer is not retained in future Citrix sessions. | Stop the Citrix Profile Management service and see if it still happens. Make sure registry key "Software\Microsoft\Windows\CurrentVersion\Windows" is included in Citrix profile synchronisation as this is where printers are saved. | https://support.citrix.com/article/CTX220323 |
Ray
December 21, 2018Do u know how to install a older version of upd driver?
To test something
George Spiers
December 21, 2018Install an older version of the VDA and you will get it.
Pingback: What happened with Citrix Printing throughout 2018?!
Chris
November 5, 2024Hi George,
First, thank you for all the helpful guidance, it’s been really useful!
I was hoping you could assist me with something.
We’re running Citrix 2402 on Server 2022, and when multiple users connect to the server, they can see each other’s printers.
Although these printers aren’t actually accessible to other sessions, it clutters the printer list, making it confusing for users to locate their own printers. With 30 printers showing up, it’s mixing in with the pre-installed printers.
I’ve tried adjusting different policy settings, but nothing seems to work. Any chance you could help me resolve this?
Thank you!
Best regards,
Chris Jonker