A list containing the majority of Citrix related Thin Client support articles collated to make this page a one stop place for you to search for and find information regarding any issues you have with the product and its related dependencies.
The page is updated daily with new support articles and information. Articles will change from time and if information here is outdated or incorrect please let me know using the comments. Links may also expire or change so if you find broken links, please again let me know. For each issue, known product versions affected are recorded however that does not mean product versions that aren’t listed are not affected.
There is a search box that you can use if looking for a specific fault. For example if you have an error code or error message, use that to perform a search. You can also use your browsers search feature which will perform a search against the whole page based on the words you enter.
Thin Clients:
| wdt_ID | Brief Description of Issue | Brief Description of Fix | Applicable Product Versions Affected (if known) | Link to supplemental Support Article(s) |
|---|---|---|---|---|
| 1 | USB device redirection does not work on some Thin Client devices. | Update the thin client's OS/USB hub/bus driver to the latest. | https://support.citrix.com/article/CTX231163 | |
| 2 | After clicking "Switch to Generic" on a USB device that is attached to a Windows 7 Embedded thin client, the device disappears. | Upgrade Windows 7 Embedded to the latest version. | https://support.citrix.com/article/CTX231164 | |
| 3 | On a Windows 7 embedded OS HP T620 thin client, you receive he "Your account cannot be added using this mail address" when connecting to StoreFront. | The SSL handshake was not completing. Newer Receiver for Windows versions have TLS 1.1 and 1.2 enabled by default, so the client should be configured with the same. Install the Microsoft hotfix mentioned in the CTX article. | Windows Embedded Standard 7. | https://support.citrix.com/article/CTX235319 |
| 4 | When using StoreFront 1811, some thin clients that run Internet Explorer 11 cannot load the Receiver for Web page. A spinning wheel appears but the logon page never shows. | HP thin clients running Windows Embedded 7. | ||
| 5 | Redirecting a webcam from a Dell Wyse 3020 using generic USB redirection works but results in very low FPS. When using optimized/HDX USB redirection support, the webcam was not viewable from the virtual desktop's web browser. | Chrome was updated to a later version which allowed HDX redirection to work. | https://discussions.citrix.com/topic/403651-webcam-redirection-from-wyse/ |