A list containing the majority of Citrix Content Collaboration (formerly ShareFile) support articles collated to make this page a one stop place for you to search for and find information regarding any issues you have with the product and its related dependencies.
The page is updated daily with new support articles and information. Articles will change from time and if information here is outdated or incorrect please let me know using the comments. Links may also expire or change so if you find broken links, please again let me know. For each issue, known product versions affected are recorded however that does not mean product versions that aren’t listed are not affected.
There is a search box that you can use if looking for a specific fault. For example if you have an error code or error message, use that to perform a search. You can also use your browsers search feature which will perform a search against the whole page based on the words you enter.
ShareFile / Citrix Content Collaboration:
| wdt_ID | Brief Description of Issue | Brief Description of Fix | Applicable Product Versions Affected (if known) | Link to supplemental Support Article(s) |
|---|---|---|---|---|
| 1 | A blank white screen is displayed when logging on to ShareFile through NetScaler. | Add a forward slash "/" to the end of the URL in the "Web Interface Address" dialog box. | https://support.citrix.com/article/CTX207511 | |
| 2 | The "Unzip after uploading" or "Always unzip" checkbox is no longer available when uploading files to your ShareFile account. | The Citrix ShareFile team are revieing this feature and it's use-case for future product enhancement and functionality improvements. | ||
| 3 | When sharing a link from the ShareFile 10.6 mobile app, you receive options to either use "Secure Mail" or "Native Mail". Upon selecting Native Mail the ShareFile app redirects you to "Secure Mail". | Change the MDX policy Mail Redirection setting to "Native Mail". | https://support.citrix.com/article/CTX227378 | |
| 4 | Outlook Today does not display any content and remains blank. | Remove value "outlook.exe" from "HKCU\Software\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION". | https://support.citrix.com/article/CTX229701 | |
| 5 | When trying to log on with the Outlook plug-in, you receive JavaScript errors rather than the NetScaler Gateway login page. | Upgrade the ShareFile plug-in to 5.1. | https://support.citrix.com/article/CTX229975 | |
| 6 | When trying to access ShareFile from a mobile device it works intermittently and may throw error "Your corporate credentials cannot be retrieved at this time". | On the NetScaler Gateway, turn SSO off on the configured Traffic Policy. | https://support.citrix.com/article/CTX230514 | |
| 7 | When attempting to open and edit SharePoint documents through Microsoft Word or a web browser via NetScaler you receive error "File could not be found" on MAC and "Unable to open the document" on Windows. | The issue lies with how NetScaler is handing the OPTION request. Follow the CTX article steps to resolve. | https://support.citrix.com/article/CTX230802 | |
| 8 | You may receive a "Your browser is out of date" error when attempting to log in to ShareFile Outlook Plugin 5.x or newer. | Add a DWORD value as described in the CTX article. | Citrix ShareFile Outlook Plugin 5.x. | https://support.citrix.com/article/CTX232021 |
| 9 | Files opened from ShareFile in QuickEdit using the "Open In" menu do not open correctly and are declared as corrupt. | Update to the latest ShareFile 6.6+ and QuickEdit 10.7.15+ app versions and MDX Wrapper versions. This overcomes incompatibilities within the MDX Wrappers for ShareFile and QuickEdit apps. | Citrix XenMobile and Citrix ShareFile. | https://support.citrix.com/article/CTX232160 |
| 10 | When editing a file locally in ShareFile after updating it you notice the file is still the old version after clicking in to it again. | This is expected behaviour when your phone is in "Online Mode". This is due to the updated file not yet being uploaded to the ShareFile server as the update queue is not yet complete. | https://support.citrix.com/article/CTX232193 |
Anonymous
September 9, 2020Item failed to upload error message received.