A list containing the majority of SCOM Management Pack support articles collated to make this page a one stop place for you to search for and find information regarding any issues you have with the product and its related dependencies.
The page is updated daily with new support articles and information. Articles will change from time and if information here is outdated or incorrect please let me know using the comments. Links may also expire or change so if you find broken links, please again let me know. For each issue, known product versions affected are recorded however that does not mean product versions that aren’t listed are not affected.
There is a search box that you can use if looking for a specific fault. For example if you have an error code or error message, use that to perform a search. You can also use your browsers search feature which will perform a search against the whole page based on the words you enter.
SCOM Management Pack:
| wdt_ID | Brief Description of Issue | Brief Description of Fix | Applicable Product Versions Affected (if known) | Link to supplemental Support Article(s) |
|---|---|---|---|---|
| 1 | SCOM Management Pack for StoreFront causes high memory usage and may spawn many cscript.exe and conhost.exe processes on Windows Server 2008 R2. | Install patch on Windows Server 2008 R2 to update nsi.sys which prevents memory leak. | Windows Server 2008 R2. | https://support.citrix.com/article/CTX225624 |
| 2 | Citrix Director cannot retrieve any of the latest SCOM alerts and presents you with error "Cannot get latest SCOM alerts". | In "web.config" under "C:\inetpub\wwwroot\Director\" change the value of "Connector.SCOM.Identity" to "User". | https://support.citrix.com/article/CTX224776 | |
| 3 | You may receive a "StoreFront Store Service Probe Failed" SCOM alert. | This could be caused by a number of things as explained in the CTX article. | https://support.citrix.com/article/CTX222920 | |
| 4 | StoreFront upgrade fails if the SCOM Management Pack Agent Service is running. | Disable this service before installing StoreFront. If you are running StoreFront 3.11 or higher, you do not need to stop this service. | Citrix StoreFront 3.9. | https://support.citrix.com/article/CTX220935 |
| 5 | The "Check Requirements and Configuration" task failes with "Unable to load DLL 'VDHelpder.dll'" after deploying SCOM to your Delivery Controllers. | Install Visual C++ x64 Redistributable for Visual Studio 2013. | https://support.citrix.com/article/CTX227372 | |
| 6 | The SCOM management pack reports a critical alert for "Citrix MPXAXD Agent Not operational". | Make sure your Citrix License Server runs at a version supported by the SCOM Management Pack. Also make sure each Delivery Controller has .NET 4.5.2+ and Visual C++ 2013 installed. | https://support.citrix.com/article/CTX227710 | |
| 7 | SCOM Management Pack install fails with error "Management Server not found" while using install parameter "Override" for "AgentInstallationSource". | This issue will be addressed in a future SCOM MP release. As a workaround, do not use the "Override" parameter for "AgentInstallationSource" or instlal the Management Pack agents manually on the SCOM Agent servers. | https://support.citrix.com/article/CTX227853 | |
| 8 | The "Delivery Group - Desktop User Activity" report shows an incorrect ICA Session "From" and "To" date. | Citrix are working on this bug. | https://support.citrix.com/article/CTX239970 |