A list containing the majority of Citrix AppDNA support articles collated to make this page a one stop place for you to search for and find information regarding any issues you have with the product and its related dependencies.
The page is updated daily with new support articles and information. Articles will change from time and if information here is outdated or incorrect please let me know using the comments. Links may also expire or change so if you find broken links, please again let me know. For each issue, known product versions affected are recorded however that does not mean products versions that aren’t listed are not affected.
There is a search box that you can use if looking for a specific fault. For example if you have an error code or error message, use that to perform a search. You can also use your browsers search feature which will perform a search against the whole page based on the words you enter.
AppDNA:
| wdt_ID | Brief Description of Issue | Brief Description of Fix | Applicable Product Versions Affected (if known) | Link to supplemental Support Article(s) |
|---|---|---|---|---|
| 1 | After upgrading to AppDNA 7.13 the console fails to start with error "AppDNA has stopped working". | Turn off CEIP. | https://support.citrix.com/article/CTX224986 | |
| 2 | When importing an App-V application in to AppDNA you receive error "Starting task. Failed task Appv to msi task. File name is too long". | Reduce the length of the file path to less than 255 characters. | https://support.citrix.com/article/CTX225670 | |
| 3 | When installing AppDNA you receive error "Error 1920.Service AppDNA LicenseServer failed to start". | Disable FIPS on the server before installing AppDNA. | https://support.citrix.com/article/CTX230472 |